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This is an exciting opportunity to join the User Experience Team within the Library and Learning Resources Department as a Library and Information Adviser in Augustine House (Canterbury Campus).

The award winning building Augustine House Library and Learning Resource Centre, provides a wide range of facilities, mixing physical resources with learning spaces to support a variety of study needs.

The User Experience Team is responsible for frontline and circulation service delivery, including service desks, managing the study environment, leading the development of promotional and marketing activities, supporting and leading student engagement initiatives and student orientation programmes.

We are offering this as either a full- time post of 37 hours, or as two part-time posts of 18.5 hours. Please indicate in your application which post you wish to apply for. You will be expected to work regular evening and week-ends shifts on a rota basis.

Reporting to the User Experience Team Coordinator, you will play a key role in providing high quality, user-oriented services and support for students, staff and members of the public. On a daily basis, you will give advice, in person and remotely, in the use of all facilities and services, and assist in the maintenance of a good learning environment by monitoring student behaviour. You will also carry out and lead administrative tasks and contribute to the stock maintenance of the library collection. This includes shelving, processing stock disposal and contribute to stock check and stock move projects.

In this post, you will contribute to library orientation activities, assist with Library communications, help develop marketing and awareness campaigns and contribute to the maintenance and content creation for the library website.

Requirements

You will have excellent customer services skills, good IT skills and an enthusiasm for library services. You will also have experience of working in a library or information environment, or customer-focused environment, providing a direct customer support service.. You will need to have confident interpersonal, communication (oral and written) skills coupled with well-developed problem-solving skills. You will be an effective team player and be adaptable to meet service demands.

The selection process will include a competency based interview panel, a shelving test, an interaction-based scenario and an in-tray exercise.

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you …. #yourCCCU.

Date posted 06/03/2023

Application closing date 20/03/2023

Interview Date TBC

If you require further information regarding the application process please contact the Recruitment Team at [email protected] quoting reference number REQ04028.