Level 2 Service Desk Engineer - Milton Keynes Milton Keynes, England
Job description
We are looking for Level 2 Service Desk Engineers to join our team in Milton Keynes!
About you:
As a Level 2 Service Desk Engineer at Mirus IT, you will be responsible for providing technical support to our clients, resolving complex IT issues, and ensuring the seamless operation of their IT environments. Your expertise will be crucial in maintaining high levels of client satisfaction and driving our commitment to excellence.
You’re a knowledgeable individual and have developed some great skills having worked in the technology industry, previously providing support at a 2nd Line level or above.
You’re well aware of what your daily duties may look like. What follows are the systems you’re able to work with and where you’ll showcase your IT skills:
- Office 365 (inclusive of Azure, Intune, Sharepoint)
- Server infrastructure
- Networking
- Hypervisors (inclusive of ESXi and HyperV)
- Server and desktop operating systems
To be successful in this role, you will be familiar with:
- meeting your targets and adhering to SLA's
- answering all calls
- taking ownership of your tickets
- problem solving
If this sounds like you, we would love to hear from you! Please hit the 'Apply' button to share your details with us.
You can find a list of benefits following this link: Benefits - Mirus IT (mirus-it.com)
