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Team:

Innovate UK Loans Limited is a wholly-owned subsidiary of UKRI tasked with delivering Innovate UK’s new innovation finance offer, bringing together debt, investment, credit and operational expertise from within Innovate UK and the wider commercial finance sector. The interventions delivered by the team are designed to enable businesses to bring their innovations to market, through addressing the finance gap facing innovative companies and supporting later stage experimental development through to commercial success.

We particularly welcome female applicants as women are under-represented within Innovate UK in this type of role.

Job Purpose:

The Lending Operations Analyst role will be focused on working in partnership with the lending administration partner and ensuring that a “safe to lend” opinion is in place before paying away funding and SLAs are met.

Key Responsibilities and Accountabilities:

• Supporting the Lending Operations Manager in performance managing the lending administration partner;
• Quality assuring documentation prior to issuing to the customer;
• Acting as the first point of contact for the lending administration partner, maintaining a customer-centric approach to operational delivery;
• Reviewing “safe to lend” opinions and recommending payments for approval;
• Data entry into IUKL systems and ability to produce status reports
• Ensuring SLA's are met and delivered to IUKL standard
• Quality assurance on all data & reports delivered via the lending administration partner

This is not an exhaustive list and you might be encouraged to undertake any other duties across the wider directorate, commensurate with the Band and level of responsibility of this post, for which the post holder has the key experience and/or training.

Person Specification:

We are looking for someone who will be able to develop new processes and challenge our thinking on ways of working, we welcome CVs from a variety of backgrounds and applicants are not required to tick each box listed below!

Qualifications:

Essential –

• Degree level or relevant equivalent experience

Experience:

Essential –

• Working within a thorough process to deliver great customer service
• Prioritising workloads and working to tight deadlines
• Working with Excel at intermediate level

Desirable –

• Working with legal and/or contractual documentation
• Dealing with customer and third party queries, recognizing when to provide an early response and when to escalate for advice
• Understanding of project management and financial accounts

Skills:

• Pragmatic and outcome focused - willing to challenge convention in the pursuit of continuous improvement
• Ability to understand business challenges and business view
• Ability to analyse, disseminate and effectively communicate complex information
• Excellent customer-facing skills, across all communication channels
• Decisive, able to take and follow through on tough decisions
• An eye for detail

Competencies:

All team members demonstrate compatibility with and capability against our Core Competencies such as:

Thinking and Problem Solving – Stakeholder management – Communication skills – Influencing – Self-awareness/Self-management – Strategic awareness – Working with others– Project management

Travel Requirements:

Field-based: There will a requirement to travel, mostly national, and there is some flexibility in this. Innovate UK staff make extensive use of telepresence tools for meetings to minimise unnecessary travel.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Job contact :

Name :
[email protected]
Email :
[email protected]

Recruitment team :

Email :
[email protected]