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Job description

Job Title: Legal Assistant
Department: Personal & Medical Injury (PMI)
Reports to: PMI Fee Earners
An immediate start date is preferred and this role is full time (35 hours a week).
Purpose of the Role:

• To provide comprehensive administrative support to the PMI department.

Key Performance Indicators:

• Fee earner satisfaction with level of administrative support provided.
• Client satisfaction with level of service provided.
• Volume, accuracy and timely production of work.

Key Duties:

• To ensure information, documents and correspondence relating to cases are processed quickly and accurately as directed by fee earners (including the appropriate use of the Firm’s case management system).
• To attend to clients both on the telephone and in person, ensuring accurate messages are passed on without unnecessary delay.
• Photocopying and filing.
• File opening
• To make appointments, arrange meetings and maintain an up to date diary for the fee earners.
• Preparing bundles and documents to experts, courts and barristers.
• Keeping track of which documents have been disclosed / not disclosed and which have been sent to Counsel.
• Monitoring client ledgers, paying invoices, billing, maintaining costs information.
• Drafting routine letters and documents, e.g. cost update letters to client, applying for medical records, etc.
• To assist in the preparation of management information and marketing documents, e.g. blogs, profiles, panel applications.

Person Specific:

• Ability to take responsibility and use initiative to help fee earners to deliver quality service to clients.
• Excellent interpersonal / communication skills (both written and oral).
• Good time management and organisational skills.
• Excellent team player and willingness to provide support and assistance to other team members and fee earners as and when required.
• Interest in legal matters.
• Understanding of the need for confidentiality.
• A well-organised, careful, conscientious approach.
• Ability to work alone and as part of a team.
• Good grasp of the English language – spelling, punctuation and sentence construction.
• Enjoy contact with others, good social skills including tact, patience, understanding and persuasiveness. Confident, friendly, flexible and professional at all times.
• Able to manage competing priorities with a flexible attitude to work and meeting deadlines.
• Good knowledge of Microsoft Word, Excel and Outlook.

Key Competencies:

• Planning and organising.
• Interpersonal and communication skills (adapting style and approach as necessary).
• Building relationships / trust and team working.
• Flexibility.
• Self-motivation.
• Fortitude.

Contact and Communication:

• This role will involve both telephone and direct contact with clients who have disabilities, with courts, barristers, experts, solicitors, insurers, with management on confidential issues and staff, etc., and as such a high degree of professionalism, trust and confidence is required at all times. The role will also involve a high volume of written correspondence with clients, therefore accuracy and timely processing of documents is fundamental to maintain the Firm’s quality service to clients.

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Job Type: Full-time