Leasehold Support Officer x2 London, England
Job description
We are recruiting for two Leasehold Support Officers to join our vibrant Leasehold Services team.
We are looking for highly motivated individuals who are committed to the very highest standards of customer care to join our team provide administrative support to our Alterations & Subletting and Major Works Consultation teams.
The successful candidates will be assisting in the processing and monitoring of a range of service activities. Some of their tasks will include;
Distributing incoming correspondence, in accordance with procedures.
Setting up and maintaining file management systems including storing and retrieving documents and archiving.
Processing alterations applications and responding to telephone enquiries securing the best service and outcomes for customers.
Handling a range of internal and external enquiries in a polite and professional manner and referring to the appropriate Officers as required.
Arranging service meetings, booking and preparing rooms, preparing and circulating agendas and papers, providing and circulating minutes and monitor follow up actions as necessary.
If you would like to have an informal discussion about this role, please contact Bobbette Newell Bent (Alterations & Subletting line manager) or Faisal Ali (Major Works Consultation line manager) on extensions 0207 364 2645 respectively. Or via email at; or .
The selection process will include a written test and an interview. Details of the assessment will be provided on the day.
Additional Information
In return for you choosing to work with us, we will offer you a range of great benefits, including:
26 days’ paid holiday each year, plus 8 bank holidays
A fantastic defined benefit, career-average pension scheme
Amazing commercial discounts, including discounts at many gyms, shops and restaurants
Cycle to work scheme
Your voice heard through our staff forum and networking groups for women and LGBT staff
Newly refurbished offices New Town Hall in Whitechapel, with free tea, coffee, multi-faith and shower facilities
Interest-free season ticket and new technology loans
Hybrid/flexible Working
Under the Two Ticks guaranteed interview scheme Tower Hamlets Homes guarantees to interview all disabled candidates who meet the minimum essential criteria for the role.
We particularly encourage applications from women, disabled and Black and Minority Ethnic (BME) candidates, as these groups are under-represented in this service area. Requests for flexible working arrangements including job share can be considered subject to service requirements.
How to apply
If you are interested in applying, please complete an application form by clicking the ‘Apply’ button at the bottom of this page.
Closing Date for applications: Monday, 24th April 2023 at 5pm
Interview Dates: Wednesday 3rd May and Thursday 4th May 2023
