Learning Systems Administrator Remote
Job description
About Mix Diversity
We are kind people, driven by a desire to make the world a fairer place. We help organisations become more inclusive through diversity and inclusion consulting, training and online learning solutions. Core to our values is the belief that diversity matters and it should be valued and, most importantly, that inclusion of those who may be marginalised in the workplace requires intentional action. We work to change the culture in big brand organisations to one of intentional inclusion because we believe they in turn can positively influence society. Our eLearning clients include household supermarket names as well as global FMCGs, pharmaceutical companies and logistics firms with 100,000+ employees. We create brilliant bespoke and off-the-shelf eLearning, translated into as many as 33 languages. That’s where you come in…
About the role
We are looking for a remote Learning Systems Administrator to join our small but mighty team, working closely with Claire, our eLearning Manager. You will be responsible for managing, administering and maintaining the suite of systems we use to deliver online learning to our clients.
This includes the following software applications:
· MixLEARN Learning Management System (currently based on TalentLMS)
· Authoring tool (currently Chameleon)
· Content delivery platform (Rustici Content Controller)
· Video platform (Vimeo)
You will need experience in using various LMS platforms or other, similar, systems and will possess excellent communication skills to support users across the organisation and beyond.
You will provide training and support to encourage maximum user adoption. You will work closely with our internal teams including eLearning, consulting and training, and with our partners and clients.
Key Responsibilities
· Administer the Learning Systems, including system configuration, managing users and permissions, and managing content and access control
· Provide technical support & great customer service to users of the systems
· Develop and maintain training and support materials for the systems
· Record, track, troubleshoot and resolve issues raised by users
· Provide reports as necessary to track user progress and system usage
· Work with customer IT departments to minimise technical issues
· Work with the rest of the team to develop and implement strategies to increase user adoption and engagement
About you
Essential
· At least 2 years of experience in administering a learning management system or similar (i.e. does not have to be in the Learning & Development area)
· Experience developing and delivering training and providing support on software applications
· Excellent verbal and written communication skills (in English)
· Strong analytical and problem-solving skills
· Proven ability to work independently and in a team environment
· Ability to prioritize and manage multiple competing tasks and projects within deadlines.
Desirable
· Experience with eLearning content development tools.
· Understanding of ‘diversity, equity and inclusion’ in the workplace.
Working with us
Our friendly team are all home-based and we’re flexible as to how your hours are arranged. We are open to this role being full time if that is what you are looking for or part-time if you need this. We require a minimum of 20 hours across at least 4 days and you can choose your hours. We believe work should be able to flex around the special people in your life and the weather! If you want to take the dog for a walk because it’s sunny, go surfing because the waves are pumping or finish early to pick up the kids from school, then that’s all good with us – most of our team will be doing the same.
As a diversity and inclusion company, not surprisingly we value different world views so would welcome applications from those who are from underrepresented groups in the corporate world, including from global minority ethnicities, LGBTQ+ individuals, neurodiverse individuals and those with a disability.
We are happy to make any adjustments required to meet your accessibility needs. Please get in contact with us at [email protected] to discuss specific requirements.
How to apply
Please submit your CV and a short covering letter explaining why you think you're a good fit for this role (max 1 page of a4).
Job Types: Full-time, Part-time
Part-time hours: 20-37.5 per week
Salary: £29,000.00-£39,000.00 per year
Benefits:
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
Experience:
- learning system administration experience (required)
Work Location: Remote
Application deadline: 31/03/2023
