Learning Specialist Birmingham
Sky
Full Time
Birmingham
27211 - 42327 GBP ANNUAL Today
Job description
This role is an exciting opportunity to join us and work within our Learning Delivery team, Learning@CSG (Customer Service Group), as a Learning Specialist.
You will have the important role of helping our people across CSG be at their best for our customers. You will develop your audience through a range of learning methodologies including, instructor lead training, coaching and facilitation across an array of learning activities.
The role includes the delivery of health and safety learning solutions at height, including working from ladders and roofs, as well as demonstrating manual handling procedures. Successful candidates must be able meet physical requirements to support this delivery. There will also be some requirement for cross functional delivery, supporting our Service colleagues in a contact centre environment.
What you’ll do:
- Delivery of Learning @ CSG solutions to our frontline staff and Leaders across CSG, through structured formal learning in face to face and virtual settings
- Self-motivated with a clear sense of direction, drive and ownership of personal development & upskill plan to ensure you are at the top of your game
- Develop and maintain effective and rewarding relationships with our stakeholders
- Maintain level of readiness for all delivery, ensuring you have a constant focus on continuous improvement, feeding observations and suggestions back into the learning cycle as appropriate
- Create and maintain an effective and safe learning environment to support delegates, peers and visitors to our learning centres of excellence
- Be a positive role model, representing the Sky brand, whilst helping to create a positive & professional learning culture
- Advocate and maintain an atmosphere of inclusivity during all colleague interactions
- Possible, occasional travel to training centres across the country
What you’ll bring:
- Relevant qualification or proven experience in operational learning delivery role
- Clear knowledge of the full training life cycle
- Understanding of best-in-class Customer Service practice & standards in a fast-paced environment across multiple customer facing channels
- Excellent communication skills at all levels
- Experience in delivering full competency learning and or coaching activities, that focus on building knowledge, skills & behaviours to meet operational requirements
- Experience in the delivery of tactical/local team-based solutions
- Can identify learning, development & coaching needs within an operational environment
- Understanding of the importance of regulatory requirements, compliance and health and safety regulations that may affect and impact on our customers
The Rewards:
There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
Where you’ll work:
Birmingham
Inclusion:
Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, so we’re happy to discuss flexible working!
And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
careers.sky.com
Isleworth, United Kingdom
Dana Strong
$10+ billion (USD)
10000+ Employees
Company - Public
Broadcast Media
1989
