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Save the Children UK has an exciting opportunity for an organised and proactive individual with experience in administration of a Learning Management System (LMS) to join us as our Learning Platforms Support Officer in our Humanitarian Leadership Academy (HLA) where you will work to provide ongoing technical support to the partners that utilise the Learning Platforms and products.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

The Humanitarian Leadership Academy (HLA) as part of SCUK's humanitarian department provides high-quality humanitarian capacity strengthening for the movement, as well as the wider sector. The HLA's mission is to enable people around the world to prepare for and respond to crises in their own countries, by providing quality learning opportunities. The HLA's approach spans from focused needs-based learning in countries hit by crises to the huge international reach of our learning platform, Kaya. They are a global team that has a full suite of in-house skills to provide and develop the offer; technical and learning experts, platform specialists, a digital and design studio, communications support and more. The HLA enables SCUK to offer the most effective and impactful humanitarian capacity strengthening resource for both the Save the Children movement, the wider humanitarian sector and beyond.

About the role

The HLA's learning platforms reach over 650k individual learners, with over 50 partners utilising an existing product. Individual learners benefit from hundreds of free, online and blended courses, while the existing products provide a low-cost but highly flexible and adaptable learning management system (LMS) to partner organisations.

As the Learning Platforms Support Officer you will support in all aspects of maintaining, troubleshooting and improving the HLA's learning platforms (Kaya and HPass); working with a number of internal and external stakeholders to ensure that they provide high-quality, relevant, accessible and engaging learning opportunities for the sector, to help fulfil the HLA's mission.

In this role, you will:

• Monitor and respond to the support inboxes, providing first-line technical support to Kaya and HPass (and future) platform users, partners, and products.
• Provide support and guidance to HLA colleagues, including resolving technical issues, answering queries, and responding to data requests to fulfil monitoring and reporting requirements.
• Develop an understanding of common platform issues/trends by collecting and monitoring user feedback, working with the wider Platforms team to develop and test appropriate solutions.
• Work with the team to complete first line testing of new platform developments and fixes, ensuring that the relevant testing processes are followed and documented.
• Support the specialists to ensure that we have the appropriate training, guidance and support materials in place to allow partners and colleagues fulfil their administrative roles
• Perform first line quality assurance checks and provide feedback to partners ensuring that all new courses meet the required quality standards prior to their publication. General platform maintenance and updating site copy, including announcements, FAQs and help strings.
• Support with the development of the Kaya Partner community including collating monthly newsletter content

About you

To be successful, it is important that you have:

• Experience providing first-line technical support to end-users, partners and/or colleagues.
• Experience in administration of a Learning Management System (LMS), preferably Moodle and/or Totara Learn.
• Experience in an LMS training environment, developing materials and delivering onboarding and support to other admins.
• Familiarity with a range of online/blended learning methodologies, standards and formats that can be set up, managed, and maintained using an LMS.
• Experience in presenting complex information in a way that is easy to follow using a variety of digital technologies for online delivery
• Very high digital literacy and ability to quickly adopt new technology and approaches.
• Commitment to Save the Children's vision, mission and values.

To learn more about the position, please review the Job Description in the attached Documents.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.

Closing date: 15/03/23

Please note:

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

Remote First – The majority of our roles can be performed remotely, however you may work from the office as often as you wish. Whilst you will be predominantly working from home, we may at times require you to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). Note: This will be agreed with your Line Manager and team. This is intended to be time spent on collaborating with colleagues and relationship building.

On-site – There are certain roles that cannot be performed remotely and so your role will be based in an office location and you may occasionally be able to work from home.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion:

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.

To see our full statement please visit this link: https://jobs.savethechildren.org.uk/our-policies/diversity/

Salary Structure:

Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link: https://jobs.savethechildren.org.uk/what-we-offer/

Interview Expenses:

Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.

Pre-employment Checks:

Any Employment with Save the Children UK will be subject to the following checks prior to your start date:

• a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
• receipt of satisfactory references
• proof of eligibility to work in the national location for this role

If you have any questions, we have an FAQ section. For anything else you can email us on: [email protected]