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Learning and Development Partner

Hybrid/Remote (Approx 2-3 days per week at our Support Centre)

About our culture
The Works is such a welcoming place to… well… work! Our atmosphere is supportive, friendly and inclusive. A second home-from-home where you can be your best and authentic you.

We’ve built an environment that’s busy, always moving, and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners!

It’s the perfect place for people who know how to roll their sleeves up, get creative, and put their passion and imagination to work. If you’re the kind of person who is as ’crafty’, ‘caring’ and ‘can-do’ as we are, then this is the kind of culture for you.

About the role

In this busy and varied role, we are looking for a Learning and Development Partner to join our People Team. Reporting to the Learning and Development Manager, you will play an important role supporting our ambitious activities and plans to create and provide exciting and impactful learning and development opportunities for our 4000 colleagues across The Works.

You will work as part of our People team, reporting into the L&D Manager. Working across the business identifying development needs you will create fresh and innovative L&D opportunities from a range of digital and face to face solutions. You will be a centre of excellence for learning within the L&D team, evolving the spectrum of development opportunities across the business.

This role is based at our Birmingham Support Centre and is a hybrid role consisting of 2 – 3 days on site and the remainder from home. Dependent on the needs of the business there may be a less frequent requirement for you to travel to our other business locations.

With a creative flair, great communication skills and ability to think on your feet, you will be passionate about people, supporting their learning experience and ongoing personal growth and development throughout their career.

You will be curious, innovative, inspirational and keen to release the potential in people. Confident working with and supporting people at all levels across an organisation you will be an innovative problem solver.

Happy to roll your sleeves up and get stuck into the detail, you are also able to understand the wider picture.

Key Responsibilities

• 
  Work with the L&D Manager to deliver the L&D strategy.
• Build relationships with a variety of stakeholders and subject matter experts to look for opportunities to implement digital or face to face learning solutions that benefit the business.
• Create targeted programmes that utilise a blended approach to learning, working with the wider L&D team to deliver the biggest impact for the business.
• Support the design and development of emerging talent programmes, apprenticeships and CPD opportunities.
• Facilitate webinars and face to face training across the business with a flair for adapting your delivery style.
• Create bitesize digital resources that inspire our teams to focus on their development, personal growth and career progression, enabling efficient and relevant learning across all levels and departments.
• Drive the completion of all “essential” learning across the Support Centre to meet company / legislative requirements.
• Partner with our external training providers - build strong relationships and work collaboratively to support key change initiatives.
• Support the People team with wider projects i.e., talent identification and assessment tools and career paths.
• Design training and engagement materials that support key business initiatives and areas of focus.
• Develop stand-alone content to fit with key training needs and common themes across each business function.
• Adapt and design learning materials for different audiences across the business using a consistent tone of voice and writing.
• Work with the L&D Manager to deliver the emerging talent strategy.
• Develop the LXP To be the focal point and portal for all L&D activity that is available across the business. Continuously reviewing the learner journey, to make access to learning as simple as possible.
• Support Learning needs analysis for Support Centre teams, collate and make recommendations.
• Educate Managers and colleagues on the Perf Cycle.

Desired Experience

• 
  A highly effective communicator, facilitator and trainer
• Experienced in successfully identifying, developing and deploying impactful learning interventions, including on-boarding and leadership development. Health and wellbeing, diversity, equity and inclusivity training will feature significantly too.
• Delivers high volume outputs, to high quality, with excellent attention to detail.
• Uses data to support their judgement, making recommendations which achieve balanced outcomes.
• Self-motivated, enthusiastic and results focused.
• Flexible, resilient, adaptable and sees feedback and change as an opportunity.
• Demonstrates a commitment to high standards of performance and continuous improvement.
• Effective organisation and prioritisation skills, managing multiple pieces of work to agreed deadlines.

Our PERKS really are ‘The Works’

• 25% Colleague Discount!

Plus, exclusive Double Discount days

• MyWorks

Exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!

• Can-Do Academy

Instant access to further training and development to help you grow with us and develop your career

• Wagestream

Claim early access to 50% of your wages as you earn them

• 
  Share Scheme

Become a shareholder and own your very own piece of The Works!

• 24/7 support for you and your family

Through our Employee Assistance Programme and Retail Trust Partnerships; Gain free counselling, will-writing

• Save As You Earn

Save directly from your salary

• Long Service Awards

Cash, gifts, or holiday rewards

• Recognition Awards

For outstanding service, customer feedback, excellent sales and more!

• 
  + Loads more!

Holidays, Pension, Life assurance and optional charity giving

Our Purpose
To inspire reading, learning, creativity and play – making lives more fulfilled.

Our Values
We are Crafty | We are Caring | We are Can-do

A bit about The Works
We are working towards our ambition of becoming one of the most loved retailers in the UK and the go-to place for reading, learning, creativity and play. We believe in the importance of fun and fulfilment and taking time out to do the things you love.

With 525 stores nationwide and a strong multi-channel proposition, our mission is to offer a unique and enjoyable shopping experience, built on core principles of value, variety and quality.

We’re super proud to be certified as two star ‘Outstanding to work for’ via Best Companies for three years running and a Sunday Times 2020 Top 25 Best Big Companies to work for.