Lead UX Designer Remote
Job description
Job Title - Lead UX Designer
Responsible for - All projects
Team - Product
Responsible to - Product Director
Company Overview
Dealer Group UK is the combination of two companies developing, supporting and delivering Dealership Management Software. Ibcos is the UK’s leading provider of Dealership Management Software to the Agricultural, Construction and Ground Care industries. Catalyst provides Dealership Management Software to the Motorcycle, Caravan and Auto industries. We help Dealers manage all areas of their business operations from parts and service, through to sales and finance, with innovative solutions to achieve their business objectives.
The Dealer UK Group is part of Perseus, a division of Constellation Software, a publicly traded company that acquires, manages and grows business software companies all over the world. http://www.csisoftware.com/
The Product Team are part of the R&D function and work for Ibcos and Catalyst. The Product Team consists of a Product Director, Product Managers, Product Owners, and Publications Manager. This role will focus on projects for both companies and will report into the Product Director whilst working with the whole team and colleagues across the business.
Job Overview
About the role
As Lead UX Designer, you’ll play a pivotal role in shaping the processes and practices that will modernise Ibcos’ and Catalyst’s portfolio of dealership management software solutions. Working with partners in Product and Engineering you’ll be an integral part of the end-to-end product development process, with the agency to influence the shape and direction of the offering.
You’ll partner closely with peers in the wider product team to drive a cadence of product discovery that will enable you, and the wider product teams, to develop a deep understanding of the needs of Ibcos and Catalyst customers. Using this insight you’ll bring a strong perspective on where and how the users’ experience of the portfolio can be improved.
As our first UX hire, this presents an exciting opportunity to introduce and embed the process and practices that will enable us to create simple, intuitive and delightful experiences for our customers. You’ll be at the forefront of shaping what good UX looks like for Ibcos with the potential to create a huge impact through great design.
What you’ll do….
· Collaborate with peers and partners across Product and Engineering (from discovery to delivery) to create highly usable solutions that meet the needs of customers.
· Plan, organise and conduct regular rounds of research to help teams establish a better understanding of users’ motivations, problems and needs.
· Analyse, synthesise and document insights gathered from user research into digestible reference artefacts e.g. Personas, JTBD (Jobs To Be Done) and User Journey Maps.
· Create high-level concepts and prototypes that enable teams to explore and validate ideas with users; increasing confidence in the solution(s) teams choose to implement.
· Produce storyboards, task flows, wireframes and functional prototypes that illustrate the specific interactions and interfaces that craft the desired experience.
· Carry out regular rounds of usability testing to ensure solutions are highly intuitive, usable, and performant; helping teams iterate towards an optimal implementation.
· Foster highly inclusive and collaborative UX practices that ensure the wider teams are engaged with and can freely contribute towards a problem-solving approach.
· Define and document the UX architecture of the Ibcos offering including the interaction model, information architecture, core workflows and global patterns.
· Provide the guidance and direction necessary to create a global design system that defines a consistent and coherent experience across the portfolio.
· Work across web, desktop, and mobile form factors to create a consistent, multi-model experience across multiple touchpoints.
· Work closely with the product director and wider product team to advocate, integrate and embed UX best practices as part of the end-to-end product development process.
· Create and champion the standards, heuristics and measures that serve to establish and maintain a bar for experiential quality.
What you’ll need…
· Recent experience of working in a similar lead level UX/Product Design role, ideally in the B2B software space (experience working with dealership management systems is a plus).
· Prior experience working in a senior UX/Product Design capacity across a variety of projects/assignments that demonstrate a bias towards User Experience Design, User Research and Information Architecture.
· Strong advocacy for user-centred design practices with the ability to confidently run workshops and facilitate others through the problem-solving process.
· Highly customer-focused with the ability to empathise, understand and design for the needs of different user profiles/personas.
· Highly fluent in using collaborative design and prototyping tools e.g. Figma.
· A broad knowledge of qualitative and quantitative research methods and experience working with commons testing tools and platforms.
· Experience working on and designing for multimodal applications including desktop, mobile and web applications.
· The ability to think strategically and systematically; taking a 100ft view of a product and being able to identify core interaction paradigms, patterns, and workflows.
· A pragmatic and experimental mindset that enables you to rapidly iterate towards a design and demonstrate measurable impact for the business, and its customers.
· A keen eye for detail, a passion for the craft, and experience in developing, contributing towards, and maintaining design systems.
· Excellent written and verbal communication skills, stakeholder management, and the ability to be highly effective in a cross-functional, Agile team setting.
Competencies
Good Communicator - You can effectively communicate with people at all levels both internally and externally
Credible - You know what you're talking about and can back this up with evidence
Analytical - You have strong research skills and can structure and process qualitative or quantitative data to draw insightful conclusions and report your findings clearly
Organised - You are methodical and organised, with excellent time management and multi-tasking skills that allow you to plan and prioritise work in an efficient and productive manner
Precise - You ensure that all tasks are followed through to completion, You are accurate in your communication and exact in your delivery
Positive - You convey an optimistic and confident approach to situations
Interested - You want to learn more about what you and the company does
Committed - You do what you say you’ll do; people can count on you
Respectful - You treat colleagues and customers with deference and respect
Collaborative - You work well with others to get the desired outcome
As an employer, we are committed to promoting and protecting the physical and mental health, and wellbeing of all of our employees.
Please contact us if you require any reasonable adjustments to the selection process, including the application or interview process
Job Types: Full-time, Permanent
Salary: £60,000.00-£65,000.00 per year
Benefits:
- Company pension
- Life insurance
- Private medical insurance
- Profit sharing
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Application question(s):
- Do you have recent experience of working in a similar lead level UX/Product Design role?
- Are you highly fluent in using collaborative design and prototyping tools e.g. Figma?
- Do you have prior experience in a senior UK/Product Design capacity?
- Do you have a broad knowledge of qualitative and quantitative research methods and experience working with common testing tools and platforms?
Work Location: Remote
Reference ID: Lead UX Designer
