Lead Project Manager

Location: London Speechmark + (Hybrid Working)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
Contract duration: 12 Month FTC

Hybrid

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Device Operations, Products and Services sits in the Consumer Business Unit (also supporting the Enterprise Business Unit) in Vodafone UK and has a reporting line into Vodafone Group Product & Services. The purpose of our team is to evaluate, build, deliver and manage in life market leading, profitable products & services which deliver great customer experiences.

What you’ll do

The purpose of the Lead Product Manager – Mobile Projects is to ensure we deliver a number of projects that ladder up into our overall strategic programme to ensure we are on the front foot within the SIM technology space. For these projects you’ll map & deliver innovative customer journeys, review processes, identify & resolve issues as they arise. You’ll also be looking to the future - keeping an eye on emerging trends and key technologies to ensure Vodafone is fit for the future. Working with the leads across a matrix team of Marketing, Operations, IT & Digital professionals, you’ll ensure your parts of the programme are tightly managed and controlled, ensuring the design, build and deployment of new capability happens smoothly. You’ll manage a broad range of senior stakeholders to ensure delivery vs the plan and ensure issues/risks are escalated to the right level.

Key accountabilities and decision ownership:

Project Management of several large scale, multi-channel projects including regular updates, communication of risks, issues, project spend & required decisions to and from stakeholders
Identifying, communicating, and monitoring the delivery of dependencies such as platform, data & integrations to align with the business & technical delivery plan.
Ensuring you are delivering the best customer experience for both existing and new capabilities/features
Be the leader and figure head for all activities relating to our SIM & 5GSA projects, working with an engaged, highly performing team.
Build strong and trusting relationships with both external partners and internal stakeholders (e.g. Segment, Marketing, Base & Group teams)
Securing adequate resource and achieving buy-in and approval for activities, from stakeholder management to formal board approvals
Identifying issues and escalation management where these can’t be easily unblocked
Staying abreast of market trends, across competitors, consumer behaviour and technology - identify opportunities and threats including ways to mitigate

Who you are

Senior level experience or Significant experience in Mobile/Telco industry ideally in product or networks.
Commercial understanding/acumen of business KPI’s and an entrepreneurial mind.
Ability to successfully navigate complex matrix organisations
Ability to communicate, influence and engage across the business with all levels of stakeholders - up to C-suite
High levels of EQ with the ability to bring people together
Ability to interpret the wider business context in relation to your area of responsibility
Strong track record in leading and motivating cross functional teams to execute to a high standard.
Proven expertise in product, programme & project management, and delivery
Experience in a complex, multi-national environment.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

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