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Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

• Proactively educates team on customer success programs, and improves skills to better serve customer needs
• Serves as a trusted and effective partner for client, building and maintaining strong partnerships at the company level between Medable and its partners
• Possesses expert understanding of Medable’s processes and procedures
• Leads project implementations and product configurations for client accounts
• Supports risk mitigation, issue management, and escalations to achieve desired project outcomes and success and customer satisfaction
• Leads regular client project meetings and effectively communicate & manage project plans, scope, project risks, mitigation strategies and contingency plans to ensure transparency throughout the delivery process.
• Effectively delivers digital system demonstrations to client teams in support of design, system testing & system training.
• Adept at advising others on handling, managing, and mitigating the most complex issues and concerns that might arise from a customer
• Track record of growing other Project Coordinators and Project Managers into higher levels of performance and demonstrated success
• Provides leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
• Shares knowledge, experience, and information about the industry to other team members
• Unlocks the full potential of other team members that they work with through mentorship, coaching & training
• Continually identifies and implement ways to improve policies, processes, and procedures
• Supports a culture that welcomes and grows employees during their employment at Medable
• Acts as a champion for continuous improvement efforts associated to process, documentation, systems & more
• Identifies process gaps and inefficiencies and implement improvements to improve quality and time of delivery
• Supports with the allocation of resources to be assigned to projects
• Makes recommendations on how to continue programs to avoid any negative business consequences (missed deadlines etc)
• Highly organized and effective in time management, and helps other team members and project coordinators be organized and effective
• Has in-depth understanding and knowledge of Medable's software and the use cases of Medable's solution in the market
• Visible and vocal leader for Medable, in Customer Success, across the entire company, and in front of all customers
• Works closely with cross functional teams to create programs and improve existing programs
• Holds strong relationships with sales, services, and product, among all other teams
• Other duties as assigned

• 6+ years working in Clinical Trial Software Solutions or equivalent experience
• 6+ years working in Clinical Trials
• Proven experience managing, coaching or mentoring junior team members
• Strong interpersonal and leadership skills and ability to work cross departmentally
• Demonstrated experience in managing parallel complex projects and competing priorities
• Demonstrated excellence with communication in any and all situations and circumstances
• Excellent project management skills
• Demonstrated ability to work in areas outside of usual comfort zone and get things done quickly
• Build and maintain incredible relationships with customers, where customer is happy and pleased
• Strategic thinker with sophisticated communication and presentation skills
• Deep understanding of industry and competitive landscape
• Experience in agile projects and GxP compliance and processes
• Proven leader in strategic oversight and process improvement
• Experience leading large cross-functional delivery teams

Education, Certification, Licenses:

• 
  Bachelor's Degree preferred
• Project Management Professional Certification preferred

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U.S. employees and contractors, and International workers with travel to the U.S. must have a willingness and ability to provide proof of completed COVID-19 vaccination prior to start date. All strongly held beliefs, religious, medical, and other legally recognized exemptions regarding vaccination status will be considered.