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Lead Administrator – Families & Welfare
UK Defence Academy
Shrivenham, SN6 8LA
Monday – Friday (0730 – 1600, 1230 finish on a Friday)
£22,145 per annum plus benefits
Serco have an exciting opportunity for an experienced Administrator to join our team based at the Defence Academy in Shrivenham, Swindon. The Lead Administrator will provide effective administrative and secretarial support to the Families and Welfare Office for Shrivenham Station ensuring a high standard of administrative support across the Services Families welfare support area.
Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.
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*Main responsibilities of the role include:*

• Carry out reception duties and act as a focal point for all visitors to the Families and Welfare Office and Jubilee Centre, dealing with enquiries, questions and maintaining an electronic diary for all bookings.
• Provide Administrative and Secretarial support for the Station Welfare Officer and the Welfare Warrant Officer.
• Arrange/assist with office functions, coffee mornings and events including annual and ad hoc Meet and Greet events, representing the Families and Welfare Dept. (Some require attendance outside of normal working hours; however, notice will be given).
• To assist with the movement of furniture and welfare stores, within the JCC, to include but not limited to the setting up and clearing down of groups, classes, and activities.
• The creation and processing of licensing forms for hire of the JCC and Beckett Pavilion for activities and private functions, reporting to, and liaising with, the Site Estates Representative and Service Finance Office.
• The authorisation and issuing of keys for access to both the JCC and Beckett Pavilion for out of hours events and maintenance.
• Daily and ad hoc cleaning of the centres soft play areas and the coffee shop/community rooms (when hired for a weekend party).
• Keep up to date with world news, have an awareness of cultural differences.
• Cover in the absence of the Families and Welfare Spec Co-Ordinator, to include but not limited to facilitating bookings, processing of payments, ordering supplies and prepping/checking of welfare houses.

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*What you need to do the job:*

• GCSE’s (A-C) or equivalent in English and Maths.
• Able to use a variety of communication methods (spoken, written, behaviour).
• Previous experience in a Welfare / Customer Service facing role.
• Previous administration and/or secretarial experience.
• Ability to demonstrate electronic calendar management.
• Must be methodical, have proven organisational skills and able to work under pressure.
• Problem solving skills are a must in this role.
• Excellent customer service skills.
• It is essential that the successful candidate is PC literate, with a good level of experience in MS Office including Outlook, Word, Excel.
• You will have to gain enhanced clearance within the first 3 months of employment. Serco will arrange this on your behalf.

The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

• Free, secure onsite parking.
• Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
• Gym membership, the site boasting 2 fully equipped gymnasiums.
• Site also has a heated outdoor swimming pool (open May-Sep).
• 18-hole golf course (annual membership circa £375).
• Fully equipped riding stables, with the opportunity for lessons.
• Other sporting facilities include tennis courts, Astro-turf football pitches and much more.

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*What we offer:*

• 25 days annual leave plus bank holidays and the chance to purchase additional days.
• Serco-Flex – local working policy which supports home working options dependant on role requirements.
• Serco discounts which include cinema, entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
• We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, apprenticeships, formal study and much more to support you to build your career with Serco.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Silver Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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Salary: £22,145.00 per year

Work Location: In person