Launch Operations - Business Analyst (remote or hybrid) Remote
Job description
Introducing Masabi
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 150 locations worldwide, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Lyft.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.
Location
This role will be available in a hybrid or remote model.
Role Description
// The Launch Operations Team is at the heart of Masabi’s customer strategy - responsible for bringing new transit agencies across the world onto the platform. The team is composed of technical release coordinators and an automation engineer tasked with developing and managing the configuration of our products for our agencies, as well as changes requested by existing customers. The team works closely with our Project Managers, Account Managers and Engineering pods to handle all apps and web user interfaces released by Masabi and to support the launch of new features. The team is UK/US-based and could potentially expand to other time zones in the future.
As the Launch Operations Business Analyst you will lead the transition of requirements from our stakeholders into the team. You will be one of the first analysts in the team giving you a large amount of freedom to drive and define the role going forward.
The team is refining their ways of working to improve the speed of delivery; you will play an essential role in these changes and will act as a guardian of the process to ensure the team has well defined requirements to work with.
Responsibilities
- Lead the process of bringing requirements into the Launch Ops team
- Collaborate with the Launch Ops manager to manage the day to day flow of work into the team, allowing technical resources to concentrate on their primary responsibilities
- Take an active approach to collaborate with a diverse stakeholder group, including account and project management, development teams, and other relevant parties
- Enhance the requirements-gathering process for Launch Ops by standardizing information capture, reviewing work in progress, and providing support for upcoming automation initiatives
- Gather, organize, and provide accessible core knowledge in our practice area to improve service delivery for our stakeholders
- Continuously improve working practices to drive better outcomes
- Triage tickets and enhance the quality of information at the point of entry to Launch Ops
Our Benefits
- Competitive salary package
- 25 days of holiday per year plus the option to buy another 5 days pro-rated
- Private Healthcare via AXA including pre-existing conditions and mental health
- Life Insurance
- Menopause support
- Choice of workstation
- Flexibility to work from home whenever you need to and flexible working hours (we are currently operating either fully remote or in a hybrid mode, please see Remote Working Policy below for more details)
- Ability to work for up to 3 months per year from any country in the world
- Pension scheme
- Training allowance of up to £1000 per year
- £200 annual allowance for any home office need or improvement
- Enhanced family leave pay
- Onsite/video yoga classes
- Cycle to work scheme
- Unlimited snacks and drinks, with regular free lunches (when in the office)
- Regular social gatherings with a monthly allowance for each employee
- Biannual company events
- Fun and collaborative environment with a focus on making a difference in the world
About You:
- Experience managing a regular intake of technical tasks into a team
- Experience in interpreting and developing requirements where necessary
- Demonstrable knowledge of the translation process between the business and technical teams
- Exposure to information management practices around JIRA/Confluence, Kanban and Project Management methods
- Experience in refinement ceremonies and actively supporting a team’s regular touchpoints
Additional Information
// Careers at Masabi are for people who are going places - people who are moved by our mission to improve accessibility and make fares fair for everyone. We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. We operate with openness — we celebrate multiple approaches and points of view and strive to create an environment where everyone feels empowered to bring their whole, authentic selves to work. Whoever you are, just be yourself.
We encourage people from underrepresented backgrounds to apply; we don’t discriminate. Also, please notify our team of your pronouns at any point in your application. We believe in journeys made simple. Excursions made effortless. So, we cancel out confusion and leverage our collective expertise to support transit agencies and make life better for millions of riders — together we are creating a future.
We’re already powering journeys - are you ready to join us?
