
lab assistant College Park, MD
Job description
Posting Details
- Provide 20-30 hours of shift coverage at the Technology Solutions Center (TSC) during normal business operations (8am-4pm, Mon-Fri) per semester and in the summer, located in the ARCH building.
- Assist MAPP+D faculty, staff, and students with technology-related issues via phone, email, and in-person.
- Assist the IT director and IT specialist with a variety of technology-related tasks including laptop/desktop support, laptop/desktop imaging, audio-visual system troubleshooting, large format printing.
- Help with general administrative duties which includes inventory control and maintaining documentation.
Must be currently enrolled as a student in one of the following majors: computer science, computer engineering, and/or information systems.
- Proficient using both Microsoft Office programs and Google Workspace applications.
- Knowledge of Windows and macOS and basic troubleshooting skills.
- Basic understanding of printer troubleshooting, which includes installing new ink/toner cartridges and installing new print drivers on client computers.
- Excellent written and verbal communication skills and a customer-friendly attitude.
- Have an understanding of computer hardware.
- Previous experience in a customer service role is highly desired.
- Previous experience working in an academic environment.
- Previous experience in Adobe Creative Cloud and Autodesk product suites.
A+ certification
- NO email applications.
- Resumes that don’t meet all of the minimum qualifications will not advance.
- Please add expected UMCP graduation dates to the resume.
- Visa sponsorships will not be offered.
Fabian Gomez
Director of Information Technology
[email protected]