L&D Implementation Co-Ordinator - 9 Month FTC London, England
Job description
The Learning & Development (L&D) team at PwC has three main areas of focus:
Strategic Relationships: Working proactively with business stakeholders to establish and deliver their overall training strategy. This will include identifying strategic priorities and opportunity for efficiencies, considering tech-enablement of L&D offerings, making L&D more accessible and intuitive, and working closely with the wider L&D team to design and implement learning solutions with a strong business focus.
Learning Design: A creative team of design experts and authors, responsible for designing and creating all programme content which is available for the business. This includes technical training to support their day to day roles, but also a wider breadth of professional skills training. They review the effectiveness of the training and also consider how new technologies can be adopted into our learning solutions.
Learning Experience: Aiming to provide our learners with the best possible learning experience, the team is responsible for ensuring that our learning programmes are delivered effectively, from strategy through to implementation and evaluation. Made up of Course Managers, Course Executives, Training Coordinators and Event Managers, the team lead on the overall project, risk, financial and commercial management of our programmes. Key responsibilities include managing all logistical elements of our programmes, including but not limited to: planning, scheduling and managing our programmes; sourcing suppliers and venues; building curriculums onto our learner management system; managing supplier relationships; and evaluating and reporting on our programmes.
The Role
The Course Executive (L&D Implementation Coordinator) sits within our Learning Experience team and works with the team managers, to actively drive delivery of implementations activities of L&D programmes. They have responsibility for converting programme designs into an implementation plan, and are accountable for the overall event management of L&D programmes, working in partnership with Course Managers and other key stakeholders across L&D and the business.
This role is offered ina 6 month and 12 month Fixed term contracts.
Key aspects of this role will include:
Provide expert advice on logistics, and effective use and presentation of learning on our learning management system (LMS)
Identify and source suitable training locations, as well as ongoing monitoring (such as quality, external spend and value for money)
Source suitable tutors/facilitators/ key speakers where applicable
Ensure joining instructions (or other communications) are written accurately
Work with external supplier management to ensure that contracts are in place and rates are negotiated (where applicable)
Operate as primary link into our HR delivery centre to drive execution of administrative tasks and respond to queries
Ensure operations are standardised and simplified wherever possible
Ensure adequate processes are in place to match supply and demand for the programmes in line with the budget (including proactively monitoring and managing managing pathways, audience capacity, pipelines/waitlists)
Maintain accurate records of programme participation (including for internal and external audit purposes)
Produce operational and evaluation reports for analysis
Work comfortably as part of a virtual team and develop/maintain effective business and peer relationships
Requirements:
Excellent project management, time & organisational skills
Good numerical and analytical skills with an intermediate knowledge of excel
Goal orientated – maintaining focus on agreed objectives and deliverable
Commercially orientated – keeping commercial aspects continually in mind when taking actions or making decisions
Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider-team
Ability to manage and prioritise projects and work to deadlines
Ability to build and maintain good relationships
Ability to communicate confidently and effectively, both in written and verbal form
Effectively use online collaboration tools (e.g. intranet, online meetings and Google@Work)
Positive, can do attitude, particularly when dealing with ambiguity.
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