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IKEA UK/IE is looking to welcome a new Service Fulfilment Operations Technician (Kitchen Measurement Technician) to their growing team!

This is a field-based role, requiring daily travel around the Reading area. All candidates must have a clean UK driver's license and their own car. A generous car allowance is offered as part of this role.

You will travel to customers' homes to provide a measuring service and act as the first point of contact for customers in their kitchen planning journey.



ABOUT YOU:
You are people-orientated, with excellent communication skills and the ability to build rapport with customers in a short space of time. You respect customers' property and act as an IKEA ambassador at all times - seeking to provide an excellent customer experience from initial contact.

You are a self-starter, motivated and organized. You can manage your workload, whilst contributing to wider team goals/workload.

• Proficient basic math skills required.
• Demonstrated ability to accurately use measurement tools.
• Excellent verbal and written communication skills.
• Detail oriented and works with a high degree of accuracy.
• Highly organized and flexible as business dictates.
• Ability to multitask and meet changing deadlines.
• Must be self-directed and able to complete projects with limited supervision.
• Strong aptitude for technology; ability to use computers, tablets, software, and applications.
• Ability to plan, predict, and anticipate future needs and act proactively.
• Ability to see the relation between details and the bigger picture and prioritize accordingly.
• Must be able to pass a background check.

OUR IDEAL CANDIDATE:

• Great understanding of the customer needs, demands, and expectations on the

market

• Excellent knowledge of relevant IT systems/solutions/tools within the service

business

• Space layout experience and knowledge, including measuring
• Understanding life at home in the kitchen market and kitchen design principles
• Knowledge of Health & Safety expectations
• Be familiar with the IKEA social and environmental commitments and

understand how these contribute to sustainability

ROLES AND RESPONSIBILITIES:

• Review the existing kitchen layout and check against customers’ needs and expectations, ensuring all fundamental changes are noted.
• Responsible to capture and feedback on any home defects to ensure future inclusion of any design requirements
• Accurately measure, interpret, and draw out installation space and upload the data promptly, within the IKEA processes and systems.
• Review appliance locations and new appliances to ensure they will fit, draw plumbing, gas, and electric line information on diagrams, noting and confirming any changes with the customer.
• Share and promote the installation journey and ensure proper handover and documentation is uploaded to support the Kitchen planner & plan.
• Review all project paperwork required and system access and obtain needed signatures from the customer.
• Support with ad-hoc customer visits during and post installation as required
• Actively use approved personal safety system (i.e. People Safe) to ensure safety while visiting customers' home
• Ensure we offer the customer the best possible Lead Time for a Measuring Appointment
• Communicate effectively with Key Stakeholders in the Kitchen sales & design process

IMPORTANT INFORMATION:
This role is permanent and full-time. You will work 39 hours per week, over 5 days. This role requires weekend work, you will work the equivalent of 1 weekend in 2, with the flexibility to manage your diary based on customer appointment demand.

You must have a full, clean UK driver's license and your own car. This is a field-based role and you must be willing to travel daily to customers' homes within the Reading area (45-minute travel time from the store). A generous car allowance is offered for this role.

We off a competitive base salary depending on experience from £23,200.00 plus the full IKEA benefits package & a car cash allowance to support the field element of the role.

We anticipate that candidate interviews will take place through the advertising timeline. - all interviews will take place virtually.

Please include an up-to-date CV with your application.