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Job description

Think you could beat the warped wall? How about out smart the Chaser? Perhaps you even think you could survive the Jungle? Have we grabbed your attention?

Here at Leisure Rights TV we are passionate about bringing some of ITV’s most beloved high-engagement programmes to life within our venues across the UK. We believe that life is for living, and we owe it to ourselves to pack as much fun & excitement into it as possible. Our venues are one of a kind. We offer visitors the opportunity to immerse themselves into the world of fame on their favourite TV shows, such as Ninja Warrior UK, I’m a Celebrity get me out of here & the Chase to name a few. But for us, it doesn’t stop at our visitors, we want to create immersive opportunities for our people too. A reason to get out of bed in the morning & a place where you can bring your true self to, whilst growing & developing your skills and experience within a unique brand that no other can compete with.

Exceptional venues. Outstanding experiences. Delivered expertly… and that’s where you come in.

Choose your challenge – Ninja Master Apprentice (Supervisor)

We are Ninjas. As a Ninja Master Apprentice (Supervisor) you’ll thrive off adrenline of no two days ever being the same. Our visitors come to us full of energy, and we thrive off it. Your challenge is to ensure that our Ninja’s put their best foot forwards each & every shift to ensure that our guests push themselved to their limits. You’ll do this through your natural leadership style of guiding the Ninja’s & leading missions through effective management, training & coaching whilst on shift. Your brief is to ensure that the venue operates like clock work, whilst embracing a culture of balance, courage, energy & flexibility. Roll your sleeves up & let’s go!

Your daily mission

• Forecast shift deployment of Ninja’s is in line with labour budgets

• Ensure teams arrive on time and that breaks are taken at the appropriate time

• Carry out Ninja briefings to ensure standards are met for the shift

• A nominated train the trainer Ninja & deliver monthly team training sessions, with appropriate follow up

• Train, coach & develop fellow Ninja’s to follow our steps of service & follow correct coaching on shift when you identify steps being missed

• Seek feedback from our Ninja’s when the shift doesn’t go to plan, working closely with the Shift Manager to ensure you raise the standards and exceed everyone’s expectations

• Be the point of escalation for any complaints from our guests & action appropriately

• Ensure our venue is safe, yet fun at all times through carrying out due diligence checks, including opening & closing check lists Safe fun is always a priority, you will shadow and learn all the due diligence checks including opening and closing check lists following all company policy and procedures.

• Be an ambassador of our values, bringing to life our culture through our Ninja’s each & every day

• Knowledgeable on our current menus, service standards and specifications

• Be proactive in your approach to identifying new & better ways of working

• Support the management team in delivering our business goals through your commercial understanding of metrics & operational excellence to deliver

Your Ninja allies

• Work closely with other Ninja team members through being true to our values & supporting one another with whatever challenges throughout the shift

• Work closely with the Elite Ninja’s (Assistant Manager, Assistant General Manager & General Managers) to ensure our missions for the day are achieved

Ninja Master Apprentice qualities

• You’re commercially curious and bring ideas to the table & eager to develop your overall awareness and understanding further

• You are described as fun and approachable by all Ninjas; you are their inspirational cheer Ninja

• You make it your business to know, understand and action business goals

• Make an effort to get to know your Ninja’s and work together. Be flexible and help others where needed

• Have an eye for details and take action when things aren’t right

• Manage your time effectively throughout your shift, ensuring all opening/closing duties are carried out

Ninjutsu (experience/skills/qualifications to non-Ninjas)

· Experience of working within the leisure/hospitality sector

· Previous team management or supervisory experience within a large venue

· Experience of working with children is highly advantageous

· Sound knowledge of health & food safety

· Confident in leading shifts & delivering the guest experience through your team

· Understanding of KPIs & how to deliver these operationally

· A calm yet energised approach to leading shifts

· Resilient & courageous in delivering results

What we look for in our Ninjas – our values

· Energy – We understand the correlation between positive energy & results, so we look for people who want to push themselves & each other to achieve more. You’ll be the type of person that doesn’t like to sit still. Our customers come to us full of energy, and we thrive from it.

· Courage - We know that fortune favours the bold. We act decisively, with foresight & courage. You will be in your comfort zone when you are empowered to take positive steps forward without fear of failure, & you’ll be someone who never shy’s away from challenges. The idea of conforming to the status quo & doing the same thing every day is a red flag for you, you thrive in an environment where you can learn, grow & develop yourself, others & the way we do things.

· Flexibility – We deal with the unexpected and quickly adapt to new circumstances as they arise. We take pride in delivering results through challenges. You will be someone who is resilient & can adapt to change quickly & thrive in an every changing environment.

· Balance – we know that being successful means having success in many areas of life. We balance our livelihoods, development & wellbeing. Integrity is at the heart of all we do, we are honest, supportive & self-aware. We cultivate a culture that is inclusive of everyone and where anyone can succeed & grow. We know that no business can succeed on its own. We have a positive impact on our local communities & the world.

Job Type: Part-time
Part-time hours: 20 per week

Salary: £11.00 per hour

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Experience:

• Supervising experience: 1 year (required)
• Restaurant management: 1 year (preferred)
• Bar management: 1 year (preferred)
• Hospitality: 1 year (required)
• Customer service: 1 year (preferred)
• Management: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person