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Overview

At YouView, we are passionate about building a cutting-edge TV experience that UK households love. YouView’s award-winning experiences on TVs, set-top boxes, and mobile platforms are powered by a best-in-class cloud platform. Our user experiences reach around 3 million homes in the UK through BT TV and Talk Talk TV as well as retail offerings through Sony TVs. YouView combines live TV channels with on-demand, unlocking a world of content on the living room TV.

We are seeking a highly motivated and talented junior user researcher with a passion for understanding users. Ideally, we are looking for someone who is comfortable and confident conducting user research; having an interest or experience in data analysis is a big plus but not it’s not essential.

This is a great opportunity to join our team in 2023 on a 9-month contract (to the end of March 24). As a Junior User Researcher, will have the opportunity to:

• Play a big part in shaping our product development process by conducting user research, analysing data, and providing actionable insights.

• Work closely with cross-functional teams, including product managers, designers, and engineers, to ensure that our products meet the needs and expectations of our users.
• Develop your user research experience, skills, and autonomy, by taking ownership of research projects spanning a wide variety of methods and ensuring the insights are used in decision-making.
• Get exposure to working with analytics and user data (if that’s an interest)
• Work in a friendly and high performing team, ensuring you have the right level of support and growth opportunities.
• Gain unique user research experience in the TV industry and be surrounded by TV experts day-to-day.

• Use industry-leading platforms such as Miro, Dovetail, Typeform and UserInterviews.

The Role

The Junior Researcher role is supported by an experienced Senior User Research Manager and a User Research Intern and plays an important role in the Product Design Team.

The Junior Researcher is responsible for carrying out research that provides key insights into user behaviours and pain points and then translating this into clear opportunities for UX improvement. In a practical sense, this will take the form of conducting user research and usability testing, with scope to get involved in some light data analysis and reporting.

In this role your responsibilities will be as follows:

• Conduct research on industry trends, materials, and user needs to inform product design decisions.

• With the right level of support, plan and execute ‘end to end’ qualitative user research projects by conducting the user recruitment, writing discussion guides, moderating the user sessions, and doing the analysis and reporting.
• Work collaboratively as part of a multidisciplinary team, and involve the wider team in research activities, and help translate findings into actionable recommendations.
• Help enrich our understanding of our users by situating user research findings in the wider context of our user data and analytics.
• Help develop and maintain our research repository.
• Provide support to help run the internal panel of users including communicating with them and checking they have the right software release. Engaging the panel with surveys and regular emails and identifying potential user research interview recruits.

• Ensure that we record session details and consent forms appropriately for GDPR compliance.
• Support the design team with other research tasks as needed.
  

Skills and experience

• Some working experience in user research or a research heavy role preferably in a product design or technology context – e.g., a previous junior user research role or a user research internship.
• An understanding of qualitative research methods and their application in user-centered design.
• Experience in conducting simple user interviews and usability testing.
• A bonus if you have some experience with data analysis and visualization tools such as Excel, SPSS, Looker, Power BI or Tableau.

• Strong analytical skills and the ability to derive meaningful insights from research data.
• Good written and verbal communication skills, with the ability to talk through research findings and recommendations to team members.
• Detail-oriented mindset with a focus on delivering high-quality work.
• Curious about people and human behaviour and a good communicator.
• A fast learner, comfortable taking on new challenges.

• A team player but also able to work independently when needed.
• A good collaborator: this role will be working with designers, product managers and developers.
• Comfortable using the Microsoft office suite and online tools such as Miro.
• Media, entertainment, or technology industry experience is a bonus but not essential.

Preferred qualifications

• A relevant degree one of the following areas: HCI/ Cognitive Psychology/ Anthropology, Sociology or social sciences / Computer Science. Advanced degree a plus
• Previous experience in a user research role in a product design or technology context

• A bonus if you have experience with business analytics / dashboards

Benefits:

• Competitive Salary on offer
• Annual Bonus
• Flexible working
• Hybrid working model - we require all employees to come into the office 4 days per month.
• Relaxed office environment in the City of London, near Aldgate East station
• Pension Plan
• Private Healthcare
• Holiday purchase programme
• Staff Discount Scheme
• Home Office Allowance up to £400 to ensure you have the right tools/equipment for set up at home.
• Access to Learnably with an individual training budget to support your personal development & growth.
• Cycle 2 Work Scheme - Claim £2500 towards purchasing a bike/equipment.
• Employee Assistance Programme & Mental Health First Aiders
• Generous family-friendly policies

About us:

YouView is an on-demand TV service with over 70 live digital channels. It seamlessly combines seven day catch-up on BBC iPlayer, ITV Hub, All 4 and Demand 5 with a library of on demand television programmes, films and radio. A range of quality content is available via on demand players from Netflix, Now TV, Milkshake!, UKTV Play, STV and S4C. YouView has record, pause and rewind TV functionality as well as a simple search and more.

Our social, supportive team is made up of the brightest minds available, in a truly dynamic business with clear growth and development potential.

YouView launched in summer 2012, brought BT Sport over IP in 2013, an upgrade to 4k and the launch of Netflix in 2014, partnered with Sony to offer the UI for its TVs in 2015 and brought the first UHD device to the UK. YouView launched a major upgrade to its underlying platform in 2017 with an award-winning UI in the UK with a powerful cloud back office providing new data and insights into how consumers watch and find TV.

YouView recently launched the BT TV Box Pro, which is Wi-Fi enabled and has received positive reviews.

YouView continues to innovate and is working with the BBC to trial a UHD version of BBC iPlayer. YouView has won a number of major industry awards including Advanced TV Innovation of the Year at the 2017 Content Innovation Awards and Best Platform at the annual T3 Awards and most recently winner of the National Technology Awards for TV, Film and Broadcasting Technology of the Year.

Find out more about us on our social media:

• Twitter, LinkedIn& Glassdoor

At YouView, we are committed to creating a work environment where every colleague feels safe and comfortable being their authentic self, while also experiencing a strong sense of belonging that enables everyone to thrive.

We place great value on building a diverse, equitable and inclusive workplace that encourages, supports, and celebrates the diverse voices of our employees, inspiring innovation, and helping us to realise our vision and have a positive impact on society.

YouView is proud to be an equal opportunity employer and we are committed to building a diverse team of exceptional individuals. We are always looking to hire the absolute best talent and recognise that diversity in our experiences and backgrounds is what makes us stronger.

We do not discriminate against any applicant or employee based on their race, religion, ethnic origin, gender, sexual orientation, age, gender identity, marital status, neurodivergent or disability status and it is our strong belief that the more inclusive we are as a business, the better our work will be.

Please advise our team of any support you may require throughout your applicant journey.