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Job Description

As a Junior Site Reliability Engineer, you will be working hands-on with Citi’s Application teams as part of our journey to adopt SRE practices and principles. You will build on your existing engineering skills and learn new concepts and tools to grow as a Site Reliability Engineer. This role presents an excellent opportunity to develop a broad range of technical and soft skills, as well as the ability to develop an understanding of the different business functions within ICG.

If this sounds like a challenge you want to solve, we want to hear from you!

Citi Overview

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products, and solutions, and unparalleled access to capital and liquidity.

A critical enabler of Citi’s mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business.

Why Citi? Join a Global Bank that believes in its talent.

Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture, and technology to support you.

You will be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

About the Team: ICG Production Management

Our Production Management team provides critical business and technical support to the Institutional Client Group (ICG); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.

Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur. At Citi we look to raise the bar of operational excellence by using Site Reliability Engineering (SRE) principles to implement continuous improvement across key areas like latency, availability, performance, and capacity. We welcome candidates with SRE mindsets and experience who are keen to promote the adoption of SRE culture at Citi.

Citi’s distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We’re a forward-thinking team. We’re looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits.

Responsibilities:

Citi SREs run the services for our users and are ultimately responsible for the heath of these services.

You will be:

• Providing technical and business support for users of Citi applications.
• Building out observability stacks for the applications.
• Suggesting and implementing service improvements.
• Working with the Site Reliability Engineering team to come up with effective ways of working.
• Championing stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency.
• Handling incidents, problems and change, and be calm and analytical when faced with major incidents on critical systems.
• Participating in disaster recovery testing.
• Developing and maintaining technical support documentation.
• Managing customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders.
• Building your communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Performing other duties and functions as assigned.
• Appropriately assessing risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardisation of procedures and practices.
• Knowledge/ experience of problem Management Tools.
• Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence.
• Good customer service, communication and interpersonal skills.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Good all-round team member.
• Ability to effectively share information with other support team members and with other technology teams.
• Ability to plan and organise workload.
• Ability to communicate appropriately to relevant stakeholders.

Education:

• Bachelor’s/University degree or equivalent experience

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience as outlined above.

What we Offer

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our Global Benefits page to learn more.

Highlights to our core benefits include:

• Award winning pension
• On-site health services
• Private medical insurance packages to suit your personal circumstances
• Paid parental leave
• Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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