Job description
CONTEXT tracks the business and consumer technology markets. Trusted by the world's leading technology companies and their customers to deliver actionable, fact-based business intelligence, CONTEXT data collection and management capabilities are unrivalled in their depth and scope.
http://www.contextworld.com
CONTEXT helps manage vendor channel partnerships by collecting, processing and reporting on their reseller sales. Our services are highly regarded for accuracy, timeliness and above all attention to our customers’ needs. You will join a Team responsible for the overall process, starting in a junior position where you will have the opportunity to learn and develop your skills while delivering the highest standards of customer service. You will be supporting the project management from reseller partner onboarding, data collection, report delivery, down to customer training and performance measurement. As we grow, you will also have the opportunity to grow, both in terms of remuneration and responsibility.
Understand the project requirements
Track project progress following standard CONTEXT documentation, procedures and agreed timeliness
Participate in conference calls with clients and follow up on action points
Liaise with client on any issues arising with partners
Liaise with CONTEXT Data Management Team on the dataflow from channel partners and ensure timely response is given when necessary
Monitor the processing of product and reseller data in CONTEXT databases
Perform data extraction, transformation and analysis
Quality checks on data consistency
Create customised client reports
Ensure CONTEXT is represented both with clients and partners in a positive light, and generally promote CONTEXT as a capable data partner
Keep log of enquiries and provide regular progress reports to client
Educated to college or degree level preferably with a technical bias
Excellent command of English, both spoken and written
Basic Project or Product Management skills
Advanced Excel skills (complex formulas, vlookup, pivot table, macros…)
Effective communicator able to communicate at all levels of the organisation and with external clients
Creative mind, able to think out of the box and good problem-solving skills
Well organised with excellent planning skills
Attention to detail
Able to work independently and drive projects forward with little supervision
Good interpersonal and teamwork skills
Works well under pressure
Ability to prioritise
Willingness to learn and progress