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Junior Programme Manager

Contract: Fixed term until end of 2023

Location: North West of England – hybrid working with some travel

Our Organisation

At Pearson VUE, we believe the capacity for growth lies within all of us - the potential to learn, to stretch, to constantly better ourselves. Through our worldwide network of test centres and partnerships within virtually every industry, we deliver high-stakes exams empowering professions to certify and license individuals across the globe.

Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards.

Learn more about Pearson VUE and our parent company Pearson, the world's leading learning company, at https://pearson.jobs.

The Opportunity

We are seeking an enthusiastic and talented Junior Programme Manager to support our clients in delivering professional exams. The role involves client account management and the delivery of exam programmes.

We hope you are the exceptional person we are looking for to join our supportive and diverse team. If you share our passion for helping customers throughout their learning and assessment journeys, then please apply to express your interest or reach out and contact us for an informal chat if you would like to know more.

Key Responsibilities

• Building and maintaining relationships with both existing and future clients
• Managing the provision of exam services to assigned clients and their learners
• Contract management and change control
• Leadingprojects to plan and deliver the agreed products, services, and deliverables
• Planning to meet clients’ exam dates and candidate volumes
• Measuring performance against the client contract and any relevant key performance indicators
• Managing all aspects of delivery including risks, issues, quality, scope, cost, and timelines
• Leading client-facing meetings and ensuring that the team follow-up on any agreed commitments
• Ensuringthat projects are formally closed, reviewed, and lessons learned are actioned.
• Support Senior team members with delivering projects and operational activities to clients.

Our Successful Candidate

• You have professional experiencedeliveringservices for medium to large-scale customers is preferred
• Experience with the delivery of computer-based assessments and qualifications within the education sector is preferred
• Bachelor’s degree or equivalent experience is preferred
• A recognised project management qualification and/or PRINCE2 Practitioner certification is preferred
• Effective communication skills and the ability to build good working relationships
• Experience of working with cross-functional teams
• Knowledge of project management tools and techniques
• Problem solving skills
• IT Literacy
• Exceptional listening and influencing skills to create and maintain successful business relationships
• Commercial understanding and a pragmatic approach
• A valid non-restricted passport
• Languages – Arabic (desirable not mandatory)

Working Arrangements

We value the well-being of our people. That's why, for most roles, we offer flexibility in how and where we work - be it from home, an office, or during non-traditional hours. You can help us build a more inclusive learning culture where everyone has the capability to unlock new skills and claim new opportunities.

• Hybrid working with travel to the Manchester office
• Monday to Friday 09:00 to 17:30 hours, with a commitment to peak time requirement as may be required to fulfil project / global client needs.

Your Benefits & Reward

We will expect a lot, and we know you will do great work, so we give a lot back with some of the best benefits in the business! Along with learning, development and mentoring opportunities, our range of benefits can support the different needs of our diverse colleagues, and their families too. Joining our Pearson family can provide you with unlimited and truly global career progression options, and you can also look forward to exploring our impressive benefits, such as:

• Flexible options to work from home.
• A starting holiday of 25 days
• Generous pension scheme where we match and double what you contribute.
• Maternity, paternity, and family care leave as well as flexible work policies.
• Shares and stock purchase options.
• Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family, and personal life.

Our Recruitment Process

Please ensure that you apply directly on our Pearson Careers website only. We encourage you to submit your application as soon as possible. Wishing you success with your application!

\#LI-POST

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PROJECT/PROGRAMME MANAGEMENT

Organization: Assessment & Qualifications

Schedule: FULL\_TIME

Req ID: 10476