Junior Product Support Manager Remote
Job description
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.
Job Description
The Digital Portals Experience team within the Customer Success Product Area create, develop, deliver, enhance and maintain our Portals, Insights and Services to our Europe and global clients.
The role of the Digital Portals Experience Junior Product Support Manager will support the Digital Portals Experience Team with the Product Manager / System Administrator to manage the day-to-day operations of our Digital Servicing Platform(s) and channels. This includes working with global teams from across Europe, Asia and North America. The Junior Support Project Manager will also be engaged in innovation and brainstorming by suggesting new process and feature improvements that can contribute to the digital portals experience as a whole and ensure we have a strong, balanced, exciting and still fit-for-purpose product backlog.
During times that the Product Manager / System Administrator is not available, the Junior Product Manager will manage our day-to-day operations directly, and make decisions on day-to-day management and incidents. The Junior Product Manager will also support fortnightly and monthly releases for the Digital Servicing Platform.
The Junior Product Manager will report to the Digital Servicing Product Leader.
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- At least two years of work experience.
Preferred Skills/Experience
- Strong knowledge and experience of customer, stakeholder and service management
- Basic knowledge of agile delivery methods.
- Basic knowledge of product/program development.
- Excellent verbal and written communication skills
- Strong financial and competitive analytics and computer skills
- Demonstrated management, leadership and interpersonal skills
#LI-Hybrid
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If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
This is an Elavon posting. Elavon is a part of the U.S. Bank family.
