Job description
Description
Are you an IT professional who enjoys developing and maintaining products? Do you have excellent customer service skills and are looking for a move into an IT role? We want to hear from you!
About CDL
Key Responsibilities
There will be a strong customer service focus to your role and good communication skills are essential, ensuring you are building and maintaining excellent customer relationships. You will be responsible for assisting with incident and problem escalation, analysing information, identifying problems effectively and resolving issues. You will keep up to date with technology, be motivated in your own personal development, including setting goals and objectives aligned with the business values.
Skills Knowledge and Expertise
- Experience in a similar IT based position
- Computer literate, with some experience of operating systems and/or PCs.
- Excellent customer service skills, being able to empathise with clients is a must!
- Excellent communication skills, both written and verbal. You will be liaising with our external and internal partners and will have a strong customer focus.
- GCSE A-C in Maths and English, or equivalent.
- Be able to demonstrate you are a team player, as well as being able to work on your own initiative.
- Adaptable, flexible and able to work to agreed deadlines.
- Passionate and possess a willingness to learn.
- An awareness of some programming languages is an advantage though not essential.
Benefits
- Hybrid working – occasional requirements to attend the office
- Flexible hours
- 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
- Top employer for 6th year running
- Excellent training and development platform
- Opportunities for career progression
- Health and Wellbeing programme
- Virtual activities, lunch and learns, coffee mornings and meetups.
- Life and health assurance
- Established Recognition Award System
- Great Parental Benefits
- Diversity and Inclusion network
- Pension scheme
- Community projects and volunteer days
- Refer a friend bonus
- On-site free parking
- Open plan modern offices
- Quiet Spaces are also available
- Shuttle bus to and from the station
- Subsidised restaurant
- Games room and chill out zone
- Annual Hackathon Events
- Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!
- Car wash, barber, yoga classes, boot camp and massage services all on site
- Cycle to work scheme
- Shower and dry rooms
Diversity and inclusion
We’re on a journey to keep innovating, that means welcoming new ideas and ways of thinking.
CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.