Junior Operations Coordinator

Junior Operations Coordinator Remote

Private Healthcare Provider
Full Time Remote 21000 GBP ANNUAL Today
Job description

Responsibilities

- Answering incoming calls / emails and handling customer service enquiries with professionalism and empathy

- Managing the central customer enquiries mailbox

- Confidently and knowledgably communicating the services of Halcyon Doctors to customers

- Identifying and assessing customers’ needs and aligning them to the appropriate service and consultant

- Building sustainable relationships and trust with customers through open and interactive communication

- Processing new referrals and instructions from individuals and referring professionals (GPs, Consultants, Solicitors)

- Registering new customers (using a cloud-based CRM system)

- Liaising with customers and consultants to schedule appointments

- Obtaining medical records and other background information from 3rd parties

- Proofing, editing and formatting clinical and medico legal reports and letters from consultants

- Distributing clinical and medico legal reports and letters

- Keeping customer records up to date in the CRM system; letters, emails, calls etc added to the system accurately and promptly

- Invoicing customers using the CRM system

- Taking payments

- General administration duties from time to time

REQUIREMENTS

- Educated to degree level (ideal but not essential)

- Experience working in a customer service environment – you will be passionate about providing customer service of the highest quality where no request is too much trouble

- Experience providing excellent administrative support and coordinating logistical arrangements in an efficient and streamlined manner

- Good data entry and typing skills as well as the ability to comprehend, capture and interpret basic customer information in a live environment

- Experience managing challenging customer situations, with the ability to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance

- Excellent verbal and written communication

- Well-developed, professional telephone manner and etiquette

- Highly proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)

- IT literate and comfortable using cloud-based CRM software and other technological software solutions (all training will be provided)

- Fast learner and ability to work with a high degree of independence when fully trained

-Very organised with strong attention to detail

Work remotely with occasional travel to our Wimbledon, London office (no more than biannual) for Team catch ups/Strategy sessions etc

Job Types: Full-time, Permanent

Salary: From £21,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
The role will be predominantly remote / work from home with occasional travel to our Wimbledon, London office (no more than biannual) for Team catch ups/Strategy sessions etc

Education:

  • GCSE or equivalent (preferred)

Language:

  • English (required)

Work authorisation:

  • United Kingdom (required)

Work Location: Remote

Junior Operations Coordinator
Private Healthcare Provider

Related Jobs

All Related Listed jobs

Housekeeping Assistant
Bupa Care Homes United Kingdom 10.35 GBP HOURLY Today

Youll be responsible for maintaining high standards of cleanliness within the home, working closely with our other housekeeping and maintenance staff.

Research Associate (Bioinformatician) (Huntly Lab)
University of Cambridge Cambridge, East of England, England 35308 - 43155 GBP ANNUAL Today

Informal enquiries to Brian Huntly at [email protected]. Your work will involve analysis of a wide range of genomic data, including ChIP-Seq, scRNA-Seq/10X

Kitchen assistant / 7244 - The Star, Hoddesdon
J D Wetherspoon plc Hoddesdon, East of England, England 10.72 GBP HOURLY Today

At a glance, your role is to deliver excellent customer service to make hungry and thirsty customers happy! A 50% discount on food and soft drinks, when working

Teacher of Business and Economics
Bede Sixth College Billingham, England 23580 - 40245 GBP ANNUAL Today

The Etc. delivers a full range of courses, training and apprenticeship opportunities, as well as professional and commercial courses.

Paralegal
Intertax Consulting Limited London, England Today

Checking client compliance with AML and updating where needed. Gather and organisecompany documents and information for existing and new clients.