
Junior Network Support Engineer London, England
Job description
- Assisting the Tier 2 team to Provide critical network operations support to end customers
- Resolve customer issues (incidents/problems) within agreed SLAs/OLAs.
- Perform diagnostics and troubleshooting to determine the cause of technical faults or errors.
- Comply with all policies, processes and procedures
- Assist with developing internal documentation for installation instructions, how to guides and processes
- Work with carriers and customers to diagnose problems.
- Respond to monitoring alerts produced internally and from 3rd party providers.
- Assist in the upgrade and apply configuration to customer equipment.
- Ensure compliance with company standards and policies
- Monitor and manage communications during large-scale events utilising an established process
- Update internal documentation/records as required.
- Develop and maintain vendor’s qualifications in line with companies training policies.
- Experience of Routing, Switching, Firewalls, SD- WAN, Network Security and associated protocols eg BGP, OSPF
- Knowledge of internet routing and connectivity
- Knowledge of ITIL process’ including Incident, Problem, Change and Service Delivery
- Able to present complex subjects clearly to both customers and internal members of staff
- Customer Focused
- Relationship Building and Maintenance
- Highly Organised
- High computer literacy and ability to learn new software
- Must be able to work independently with little supervision
- 1-3 years professional experience in network engineering or administration
