Job description
NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers. NET-A-PORTER is part of YOOX NET-A-PORTER GROUP.
Location: Our Westfield office in Shepherd's Bush
Besides a competitive salary, we can offer you:
- Performance bonus schemes dependent on the type of role you are in
- A pension that both you and the company contribute too
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Private healthcare for you and your family
- Flexible working
- A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you’ll be doing:
- With the support of the Merchandiser, work with the Buying team to plan by brand, category, price and size, the seasonal OTB and ensure it is monitored closely in season and comes within budget
- Work with the Buying team to establish a balanced range of merchandise suited to the customer profile of the company. Working together to make recommendations for changes and improvements to maximize sales potential and profit within the company
- Negotiate with suppliers to secure exclusive ranges and brands, optimising the profit margin
- Ensure intake business margin is maintained and proactively improved season on season
- Manage WSSIs and create seasonal weekly forecasts which are in line with business KPIs
- Produce seasonal analysis that can be used to make strategic decisions within the Merchandising & Buying teams and throughout the business
- Monitor sell-through and deliveries of all vendors and making decisions based on performance of brands and products
- Ensure the department’s sales, profit, spend and closing stocks are accurately reported
- Be innovative and open to forecasting upcoming trends
- Familiarise oneself with local and overseas market situations and trends
- Manage department markdowns, margins and closing stocks ensuring maximum profitability
- Work closely with internal stakeholders to strive to improve existing processes
- Manage the business relationship with suppliers to maximize sales and profit
- Communicate accurate information to internal Sales and Marketing teams for use in the production of marketing plans
- Always demonstrate and reinforce the YNAP Vision and Values and providing the necessary leadership to gain commitment from the team (owning, retaining, and developing your talented team and business)
- Identify and execute ways to increase team member’s loyalty, satisfaction and pride with the YNAP experience
- Reinforce the company message to the team and reinforce the need to drive profitability at NET-A-PORTER through the merchandise mix and full price sell through
- Provide coaching to ensure that direct reports can meet and exceed the requirements of their role
- Communicate accurate information to internal Sales and Marketing teams for use in the production of marketing plans
- Always demonstrate and reinforce the YNAP Vision and Values and providing the necessary leadership to gain commitment from the team (owning, retaining, and developing your talented team and business)
- Identify and execute ways to increase team member’s loyalty, satisfaction and pride with the YNAP experience
- Reinforce the company message to the team and reinforce the need to drive profitability at NET-A-PORTER through the merchandise mix and full price sell through
- Provide coaching to ensure that direct reports can meet and exceed the requirements of their role
- Identify and facilitate opportunities for additional training for the team
- Monitor and review performance of direct reports, identify individuals who are ready for promotion or require performance improvement plans
- Take appropriate corrective action with team members who fall below standard (in consultation with HR Department)
- Complete and present performance appraisals based on defined goals and objectives for their team members in a timely manner
The type of person we are looking for:
- A track record of creating positive impact on business through merchandising
- Good judgement and decision-making skills
- Confidence in suggesting calculated risks
- Strong market and customer awareness
- Passionate about product, with good brand awareness
- Professional, with excellent communication skills
- Ability to meet stringent deadlines
- Confidence to deal with/present to colleagues at all levels of the business
- Strong market and customer awareness
- Passionate about product, with good brand awareness
- Professional, with excellent communication skills
- Ability to meet stringent deadlines
- Confidence to deal with/present to colleagues at all levels of the business
- Strong negotiation skills
- A sense of humour and a passion for the NET-A-PORTER customer and brand
From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.