Junior IT Support Engineer Cirencester, England
Job description
St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem and innovate for clients.
We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.
Location: Cirencester Office
Employment Type: Permanent
We are seeking a hardworking and enthusiastic problem solver to join our technology division as a Junior Technology Support Engineer. The role of the Junior Technology Support Engineer is to provide Technical IT Support to users throughout the SJP community. Whether that is face to face on our newly established ‘Tech Stop’ desk or remotely through our pioneering ticketing system.
If you are enthusiastic about Information Technology with the passion to succeed, we would love you hear from you!
What you’ll be doing?
- Resolving and troubleshooting Technical Tickets via email, phone and face to face in the Tech Stop IT Drop In centre
- Collaborating closely with other SJP Technology Teams and users to find technical solutions.
- Crafting knowledgebase articles for the Service Desk.
- Supporting IT Infrastructure related projects and rollouts
- Testing new technologies in a test environment before rollouts
- Handling multiple tickets through ServiceNow and prioritising urgent issues
- Understanding SJPs business model and how IT support operating model continuously supports it
Who are we looking for?
- Knowledge of Windows desktop operating systems (10 onwards) Apple devices - Mac knowledge
- Good understanding of systems and processes to provide support.
- Sounds knowledge of Microsoft Office 365 and components.
- Solid grasp of computer systems, mobile devices and peripherals
- Awareness of networking and security practices including anti-virus and threat detection
- Understanding of IT support operating model.
- Ability to perform remote troubleshooting and provide clear instructions
- Understanding of ticketing systems, SLAs, Incidents, and service requests
What's in it for you?
- Private Medical - up to family cover paid for by Company– via BUPA. No excess for claims.*
- Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.*
- Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave – 6 months full pay
- Babylon GP app (connects you with a virtual GP in a matter of hours)
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
- Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)
Flexible Working
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
Our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
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