Find More Than 10K+
United Kingdom Jobs

Job description

Job Summary

• To provide first-line technical support to ERGO staff to ensure the businesses hardware and software systems are operating effectively.
• Provide support to the Systems Manager on the monitoring, maintaining and implementation of systems across the business.
• Contribute to the definition and improvement of I.T. processes and procedures

Duties and Responsibilities

• Provide first-line I.T. support internally, responding in a timely manner to requests.
• Prioritise and escalate I.T. requests to the appropriate senior member or third party.
• Track progress across all I.T. requests and system changes, keep the latest status up to date on requests that are completed, in progress or not started.
• Perform remote troubleshooting to fix a staff member's technical issue when in different locations.
• Assist the systems manager in implementation, maintenance, and optimisation of the IT infrastructure, including servers, systems, firewalls, software, and networks.
• Become proficient supporting staff and administering ERGO applications and systems including, Windows 11, Office 365, Cisco AnyConnect VPN, Wrike, Hexnode MDM, iOS, and Android.
• Support systems manager on maintaining and implementing robust cyber security controls in line with group policy.
• Monitor system performance and troubleshoot issues as they arise.
• Set up and configure new mobile and laptop devices, following the documented processes.
• Support the systems manager to repair and replace equipment as necessary.
• Test new technology to ensure is fit for purpose.
• Ensure the systems manager is kept up to date on progress and issues.
• Liaise with technology vendors as necessary.
• Ability to attend the ERGO office locations in either London or Birmingham to support the resolution of technical issues that require a physical presence as required.
• Support Systems Manager in improving documentation and completing administrative tasks where necessary.

Skills and Core Competencies

• Company & Industry Awareness - Understanding and knowledge of the business and the market; awareness of financial issues and business priorities.
• Interpersonal & Communication Skills - Builds effective relationships with stakeholders and communicates in a clear way. Listens and adapts style to situations, sensitive to individuals and circumstances.
• Planning & Organising - Organises time and prioritises effectively to deliver within expected timeframes.
• Customer Focus - Maintains professionalism, fair treatment, and effective relationship management. Responds in a timely way demonstrating respect, tact, and diplomacy.
• Decision Making - Looks to solve problems in a constructive way, makes timely decisions, and develops results-focused action plans.
• Inquisitive – Passionate about I.T. and keen to learn about new technologies and software systems.

Benefits Provided:

• Pension
• Medical Cover
• Life Insurance
• Leisure Allowance
• Season Ticket Loan
• Group Income Protection/EAP
• Group Life Insurance
• BUPA Health Assessment
• Childcare Vouchers
• Season Ticket Loan
• Eye Test Voucher

Job Types: Full-time, Permanent

Salary: £26,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Birmingham, B3 2RT: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support (required)

Work Location: Hybrid remote in Birmingham, B3 2RT