Junior IT Specialist Portsmouth, South East England, England
Job description
Play a specialist technical role in the provision of effective, efficient and fully integrated IT operational services that maximise their availability and integrity for end-users and optimise the value gained by the Trust from its investment in IT. This will be achieved by: Conduct Daily NOC Task Checks, log and escalate tickets within IT OPS Team as appropriate; Act as Triage POC for NOC Team, check tickets escalated to IT OPS for required detail and assign to IT OPS resource as directed; Support and assist the IT Specialists by undertaking routine server maintenance and housekeeping tasks when required; Supporting the departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management; Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users and integrity of their data.
