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About the Role

An exciting opportunity has arisen for a Junior IT Infrastructure Engineer to join our IT team based at our Head Office in Hemel Hempstead.

This role is key to administering, maintaining and supporting the Association`s network, hardware infrastructure including software and operating systems. This role also requires the provision of a high quality, efficient, effective and secure information communications and technology service to the Association.

An ideal learning opportunity for someone looking to transition from working on the IT Helpdesk, and acquire the skills necessary to become an IT Infrastructure Engineer, this role will involve working closely with, and learning from the IT Infrastructure Engineer(s), under the oversight of the IT Operations Manager.

As the Assistant IT Infrastructure Engineer, youll be responsible for:

• Ensuring that users have the equipment and systems access required to complete their day-to-day tasks. Providing staff with advice, support and assistance for any IT issues.
• Installing, configuring and administering the IT infrastructure including servers, printers, PCs, laptops, networking equipment, and audio-visual equipment (TVs, projectors, etc).
• Writing and updating documentation, procedures and policies for existing IT systems, services or telecommunications equipment.
• Helping ensure all security, backup and disaster recovery arrangements for hardware, software and telecommunications are in place and operating correctly.

About You

We are looking for someone who is:

• Experienced working in an IT environment

• Able to demonstrate experience supporting and building Windows PCs and Laptops

• Highly organised and can multitask effectively

• Able to work as part of a team to deliver an excellent service

• Flexible in your approach to work

• Committed to equality and diversity

• Able to take a positive approach to supporting others

The Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• £31,833pa for a 35 hour a week contract
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Well-equipped on-site gym

How to Apply

To apply for this position please complete an online application form below.
Please see below for a copy of the Assistant IT Infrastructure Engineer Job description.

Closing date: Wednesday 17th May 2023

Interview date: Wednesday 31st May 2023

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