Junior Customer Support Assistant Remote
Job description
An Outstanding Opportunity
(PART TIME WELCOMED - Min 3 Days / 21 hours)
Are you ready to join an innovative and fast-growing tech company? Do you want to make a real impact by helping our clients increase their profits?
We are seeking a dynamic and customer-focused individual to join our team as a Junior Customer Support Assistant.
In this role, you will have the opportunity to provide exceptional support to our clients while working closely with the sales team, utilising cutting-edge CRM and Customer Onboarding software, and contributing to our customers' success.
Joining our company means being part of a team that values hard work, dedication, and offers tremendous growth opportunities as we continue to expand.
What We Do:
At Order Digital, we drive orders to restaurants and takeaways whilst also providing them with their own online ordering platform and mobile ordering apps. What we offer is powerful because instead of relying on expensive third-party food portals, our clients can generate online orders at a fraction of the price under their own brand and marketing. This translates to lower prices for end customers and increased profits for our clients.
It's a winning combination, and you have the chance to join us and be part of our growth.
Your Role With Us:
Your role is to help us Onboard new Clients and manage existing clients by working with them to understand their needs. We will provide full training for this role.
Your role will involve:
- Client Onboarding: Collaborate closely with the sales team to ensure a seamless and efficient onboarding process for new clients.
- CRM and Customer Onboarding Software: Utilise advanced CRM and Customer Onboarding software to set up clients, maintain accurate records, and track customer interactions.
- Support and Issue Resolution: Provide prompt and effective support to clients, addressing their inquiries, resolving issues, and ensuring their satisfaction with our products and services.
- Customer Success Focus: Proactively engage with clients to understand their goals, challenges, and desired outcomes. Collaborate with them to identify areas for improvement in their sales and marketing strategies.
- Relationship Building: Build strong and lasting relationships with clients, serving as their trusted point of contact and maintaining regular communication to ensure their ongoing success and satisfaction.
- Collaboration with Sales Team: Work closely with the sales team, sharing insights, and collaborating on customer requirements to achieve shared goals.
- Documentation and Reporting: Maintain accurate records of customer interactions, support tickets, and generate reports to drive informed decision-making.
- Growth and Career Development: Embrace the growth opportunities within our startup, with the potential for career advancement in sales or account management as we continue to expand.
Why this is ideal for me
Working for a startup offers an exhilarating and rewarding experience with unique growth opportunities. As a Junior Customer Support Assistant, you can be a trailblazer, shaping customer support processes and making a tangible impact. In a dynamic and fast-paced environment, you’ll thrive, learn continuously, and advance in your career.
The collaborative culture fosters innovation and allows you to directly contribute to client success. With flexibility and remote work options, you can achieve a healthy work-life balance.
Skills:
- Customer-Centric Mindset: Possess a genuine passion for providing exceptional customer service and a strong desire to help customers succeed in their sales and marketing endeavours.
- Effective Communication: Exhibit excellent verbal and written communication skills to convey information clearly, build rapport with customers, and collaborate seamlessly with the team.
- Problem-Solving Abilities: Demonstrate a proactive and analytical approach to problem-solving, identifying root causes and proposing practical solutions to enhance customer satisfaction.
- Tech Proficiency: Show proficiency in CRM systems and customer onboarding software and Spreadsheets or a strong willingness to learn and adapt quickly to new technologies and tools.
- Team Player: Collaborate effectively with cross-functional teams, particularly the sales team, to ensure seamless customer experiences and achieve shared goals.
- Empathy and Patience: Demonstrated empathy and patience in dealing with client concerns and challenges. Ability to navigate and resolve conflicts in a professional and diplomatic manner.
- Organisational Skills: Display strong attention to detail, time management, and multitasking abilities to prioritise tasks effectively and meet deadlines.
Growth Mindset: Exhibit a thirst for learning, adaptability to change, and a drive for personal and professional growth. Embrace the challenges and opportunities that come with working in a startup environment.
Rewards:
We believe in recognizing and rewarding our team members for their hard work and dedication. As a Junior Customer Support Assistant, you'll receive the following rewards:
- Competitive Compensation: You will receive a highly competitive salary, exceeding the minimum wage, commensurate with your skills and experience. We value your contributions and believe in fair compensation.
- Growth Opportunities: We offer clear paths for career advancement within our startup. As we continue to expand, you'll have the chance to take on more responsibilities, grow professionally, and potentially move into sales, account management, or leadership roles.
- Learning and Development: We invest in your growth and provide opportunities for continuous learning and development. You'll have access to resources, training programs, and mentorship to enhance your skills and knowledge.
- Dynamic Work Environment: Join a vibrant and collaborative work environment where your ideas are valued, and your voice is heard. We foster a culture of open communication and teamwork, creating a supportive and inspiring atmosphere.
- Work-Life Balance: We understand the importance of maintaining a healthy work-life balance. You'll have flexible working hours and remote work opportunities, allowing you to achieve harmony between your personal and professional life.
- Join our startup and embrace the thrilling journey of building something extraordinary. Together, we'll create a remarkable success story, challenge the industry norms, and make a lasting impact. Apply now and become an integral part of our innovative and dynamic team. Let's embark on this exciting adventure together!
Job Types: Full-time, Part-time
Part-time hours: 21 per week
Salary: £8.00-£12.00 per hour
Benefits:
- Company events
- Company pension
- Flexitime
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Education:
- A-Level or equivalent (required)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Remote
