Junior Content Designer Newcastle upon Tyne, England
Job description
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Information Technology
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Contents
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About the job
Benefits
Things you need to know
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Location
About the job
Job summary
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
At HMRC, we are committed to crafting a phenomenal place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to improve the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you.
Different perspectives and experiences are important to our success and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role. We are one of the largest organisations in the UK and the biggest digital operation in Government. Our digital business runs the IT behind tax and benefits services for 45 million individual and 5 million business customers.
We’re making HMRC services and information simpler, clearer and faster for individuals and businesses. To do that, we need content designers who will help us design end-to-end services based on user needs.
Job description
As a Junior Content Designer, you’ll work alongside other user-centred design professionals and policy and process experts. Your role will be to design inclusive and accessible content that is part of end-to-end services across HMRC and government.
You’ll be a hard-working advocate for clear, jargon-free content, and be persuasive and collaborative with a wide range of colleagues from across HMRC.
What our Junior Content Designers do
If successful, you will:
- provide hands-on content design for projects or portfolios of work
- use best practice and standards to write usable and accessible content, consistent with other content from HMRC and across government
- contribute to the development of content strategies to advise on our end-to-end journeys
- work with user researchers to gain a better understanding of user needs
- collaborate with multidisciplinary teams on large, complex services by supporting the design process, research activities and workshops
- work with other content designers to map user journeys and processes
- provide on-call cover as part of a rota to respond to publication requests out of office hours
- actively participate in the HMRC and cross-government content design communities, both digitally and face-to-face
- proactively seek new learning opportunities and look to continually improve by gaining feedback from your peers and the other HMRC colleagues you work with
Person specification
Essential experience
You must be able to demonstrate experience of:
- writing for the web, with ability to design content that's accessible and usable
- collaborating with other designers to build clear user journeys to and from content while working with style guidelines
- reviewing content before publishing and giving feedback to designers to make sure standards are met
- explaining your content design decisions and approach to colleagues in other teams and professions, in a way that encourages their collaboration
- supporting the use of analytics data and user feedback to drive user-centred content design decisions
Desirable experience
It would be useful if you can also demonstrate experience of working to the government service standard and/or GOV.UK standards and working practices and withing AGILE working style teams.
Technical skills
We'll assess you against these technical skills during the selection process:
- User-Centred Content Design
- User focus (Content Design)
- Stakeholder relationship management (Content Design)
Benefits
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A Civil Service pension.
Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.
Find more about HMRC benefits in 'Your little extras booklet' for further information or visit Thinking of joining the Civil Service
Things you need to know
Selection process details
- A CV with your most recent and relevant experience.
- Personal Statement, which should demonstrate how you meet the essential (and desirable if possible) skills for this role, ensuring you give examples (1000 words max).
Please note desirable criteria will only be used in a tie break situation.
A sift of your CV and personal statement will be conducted against the role profile.
The applicants with the best skills and experience will be invited to interview, where you will be required to provide evidence as to how you meet the above criteria and requirements. Your technical skills will be explored in more detail at interview where you may also be asked to complete a design exercise.
After interview, a single merit list will be created and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Sift and Interview dates to be confirmed.
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact [email protected] as soon as possible.
Equality and Diversity
We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued, supported and comfortable being their true self at work.
We’re proud to be a diverse and inclusive employer, supporting social mobility by giving opportunities to people from all walks of life. We want to maximise the potential of everyone who chooses to work for us and offer a range of flexible working patterns and support. Our aim is to make a fulfilling career at HMRC accessible to you.
For more information on how we make this happen, review this information on our culture and values.
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If you think you’ve made a mistake on a submitted application (e.g. you’ve ticked the incorrect eligibility box), please contact [email protected] at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application - 275572 & vacancy closing date 04.05.2023.
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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