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Job description

Client Onboarding Manager

Client:

Our client is one of the leading providers of advanced technological solutions and intelligent marketing tools exclusively designed to drive footfall and enhance customer loyalty within the hospitality and leisure sector.

Role:

In this pivotal role, you will play a critical role in assisting and nurturing a diverse range of clients operating within the hospitality and leisure industry. This encompasses nightclubs, bars, pubs, restaurants, events, cafes, hotels, bowling alleys, activity-based enterprises, and festivals. Collaborating intimately with the Head of Client Services and the Account Management team, you will orchestrate the seamless onboarding of clients, ensuring an unparalleled experience aligned with our commitment to excellence.

Desired Profile:

We are looking for a candidate who is enthusiastic, proactive and committed. You need to be highly organised, with a likable personality. This should be complemented by your welcoming and professional manner towards clients and staff. This is a fantastic opportunity to embark on an essential role during the growth of an exciting company.

Experience in similar roles such as account management, business development or customer/client onboarding is preferable.

Responsibilities include:

• Preparing bespoke systems for clients (all training will be given, and no prior experience is required)
• Ensuring the timely and successful delivery of our solutions, according to customer needs and objectives
• Clearly communicating progress with customers
• Listening to customer’s needs, tailoring the system specifically to them
• Assisting with challenging client requests or issue escalations as needed
• Clearly communicate with the build team to progress the new system build in a timely manner
• Reaching monthly targets
• Travelling to meet clients face to face

Knowledge & Skills:

• Proven customer service experience
• Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer requirements
• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
• Excellent listening, communication and presentation abilities
• Strong verbal and written communication skills
• Start-up mentality as the role evolves

Remuneration & Additional Perks

• Competitive Salary that is dependent on the skill sets and experience you have to date.
• Company phone and laptop are provided.
• This is a remote-based position that requires 1 week’s training at their London office and must attend biweekly meetings thereafter. You can attend the office as much as you like.

Please apply here for immediate consideration!

Job Type: Full-time

Salary: £40,000.00-£50,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• London, E1W 1UN: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have experience in similar roles such as account management, business development or customer/client onboarding?

Experience:

• Customer service: 3 years (required)

Work Location: Hybrid remote in London, E1W 1UN

Application deadline: 30/08/2023
Reference ID: JDBKITOM2