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Job Description

Are you looking for a rewarding role where you can make a positive impact, working with the world's most innovative food and Life Sciences companies?

Join our diverse team today and help us deliver real world solutions for a brighter future!

Reading Scientific Services Limited (RSSL – Parent Company Mondelēz international) is a multi-award-winning food and pharmaceutical research organisation, pushing the boundaries of science to make our world safer, healthier and more sustainable. Our clients, based across 60 countries, trust us to deliver intelligent solutions to real-world problems through rigorous analytical testing, cutting-edge research and development, customised consultancy and training services.

When you join RSSL, you’re joining a global network e nriched by our parent company Mondelēz International. Our diverse team includes 23 nationalities from 300 members and, all together, we are committed to transforming lives through science, innovation, and collaboration.

If you share our passion for science and innovation, we’d love to hear from you!

Position Purpose Statement

Provide IT support to all functions and services at the Reading Science Centre and Wokingham.

Specifically this role contributes towards this by:

• Supporting the business in the use and development of existing scientific and business applications. These include but are not limited to Labware LIMS, OpenLAB, Q-Pulse, IMS, LIMSView, CRM, Results Online, Chromeleon and Data Manager.

• Analysing the business needs of internal clients and stakeholders to help identify business problems and propose solutions and effectively implement the solution, providing appropriate training and support.

At the Reading Science Centre and Wokingham this role is responsible for supporting approximately 300 user accounts and 100 instrument accounts. The role will also provide essential system and infrastructure support and ensure Quality standards are adhered to.

Responsibilities

• Provide 1st/2nd Line support, administration and advice for scientific and bespoke business applications at all levels of the RSSL business using established procedures for fault reporting and change management. Systems supported include; LIMS, LIMSView, CRM, Results Online, OpenLAB, IMS, Q-Pulse, Network Support, Data Management.

• Participate and advise in formulating plans for improvements to systems and infrastructure. Technical partners, suppliers and functions include HPe, BT, Ricoh, Agilent, LabWare, Thermo Fisher, Network Team, Active Directory Team.

• Apply analytical skills to change requests, which could be high-level or lacking in detail. Act on these business needs, identifying solutions to quickly resolve issues related to scientific or local business applications.

• Work as part of a team to plan and execute the implementation of changes to systems, networks and implementation of new software with minimal disruption to operations.

• Perform training requirement analysis and deliver training to staff.

• Ensure the delivery of IT systems meets operational quality standards and complies with appropriate regulatory and legislative requirements.

Job specific requirements:

• Educated to a Degree in a relevant discipline

• Some knowledge of Microsoft Windows platforms. An understanding of O365 applications, printers, networking and active directory.

• Knowledge of scientific applications such as LIMS, OpenLab, Image Access, Mascot if a plus.

• Ability to demonstrate some functional/ technical skills

• Problem Solving

• Learning on the Fly

• Action Orientated

• Team Spirit

• E xperience of providing 1st/2nd line support on a range of applications.

• Experience of working in a highly regulated IT environment with stringent change control processes is a plus.

In return for your commitment, drive and enthusiasm, we offer an attractive benefits package within a highly successful international business that offers financial rewards and resources, including:

• Opportunities to learn and develop

• Flexible hours (to include if applicable according to the manager/role)

• Performance Related Bonus scheme

• Contributory pension (up to 11% employer contribution)

• Life assurance

• 27 days holiday allowance (possibility to buy 5 extra days) + bank holidays

• Employee Assistance Programme (EAP)

• A flexible benefits programme (Gym discounts, private health insurance, restaurant discounts, etc).

At RSSL, flexibility is one of our key priorities. We recognise that flexibility means different things for different people and therefore we will work with individuals to determine what this looks like. Flexibility comes in many forms both within informal and formal working arrangements so please ask for more information at interview stage should you need more details.

Curious about us and want to learn more?

Please explore:

• RSSL website: https://www.rssl.com/
• YouTube channel: https://www.youtube.com/user/RSSLServices
• LinkedIn page: https://www.linkedin.com/company/107107

In 2022, we were recognised as OBN Best CRO, Employer of the Year at The Great British Business and Community Awards and Business of the Year at the Thames Valley Business Awards in 2021 . Previous accolades include Business of the Year at the Thames Valley Business Awards, OBN Best CRO and the Women in Business Awards’ Most Enlightened Employer, in 2019.

#RSSL

No Relocation support available

Business Unit Summary

Reading Scientific Services, Ltd. (RSSL) is a cutting-edge contract research organization (CRO), providing research, analysis and consultancy to the food and pharmaceutical sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 60 countries.

We were recognized in 2019 as an Enlightened Employer, Women in Business and Thames Valley Tech finalists and in 2018, one of our family members earned the Food & Drink Federation’s Scientist of the Year. Enriched by our parent company, Mondelēz International, our diverse team of 300 includes 23 nationalities, creating a family feel as we strive toward our mission of “Science Enhancing Lives.”

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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