Junior Account Manager Remote
Job description
About us:
We're Unlockd PR - a rapidly growing online PR agency disrupting the traditional PR industry. We represent small, medium, and large brands across all different sectors - ranging from beauty, fashion, food, drink, finance and more. We're a small but mighty team - using stern processes and automations that allow us to deliver powerful results for our clients, quickly and efficently.
What you need to know about the role...
- 4 day work week | 32 hours per week | Fully remote | £22.5k starting salary
- Onboarding new clients - getting clients set up and familiarised with their dashboard and requesting any assets we need to get started with PR activity (such as images, info etc.)
- Sending clients fortnightly updates, covering how things are progressing, addressing any concerns, chasing clients on anything we need from their side
- Having 'catch-up' chats (via Zoom) with clients to maintain contact and discuss upcoming strategy for the next few months
- Collaborate with the wider PR team - you don't need to be a PR whiz, just need to be able to deliver the message!
- Provide exceptional customer service to clients, addressing their enquries and concerns promptly
- Working on creating case studies and client testimonials
The skills you need to have:
- Full of personality - a true people person
- Customer service experience - understanding client concerns and rectifying any issues
- A good listener
- Career driven and keen to gain more experience in account management
- Professional written and verbal communication skills
- Strong organisational and multitasking abilities
- Attention to detail and ability to meet deadlines
- Proficiency in Microsoft Office Suite (Word, Outlook etc.)
- Ability to work effectively in a remote environment
- Previous PR experience is a bonus but not required
This is an exciting opportunity for someone who wants to build a people-facing career in an exciting industry.
Job Types: Full-time, Permanent
Salary: £22,500.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
- No weekends
Education:
- Bachelor's (preferred)
Experience:
- Account management: 2 years (preferred)
Work Location: Remote
Application deadline: 30/09/2023
Reference ID: acctman23
Expected start date: 16/10/2023
