JUNIOR ACCOUNT MANAGER Oxford, England
Job description
About the role
Our client is a well-established and growing business within the healthcare
industry are looking for an Account Executive to join their busy team based
in Oxford on a hybrid basis.
About the role
The Account Executive is a key member of the Account Management team.
They partner with an Account Manager to drive and manage the execution
of allocated regional accounts, helping to ensure quality, consistency, and
on-time delivery.
The role also involves working across all areas of our business. You will
frequently work with the Marketing team on delivering effective
communication to your clients, the Product Development team to feedback
and develop our tech capabilities and the Sales & Innovation team to
support any opportunities for growth and added value.
Specific responsibilities include:
Stakeholder management & Relationship building
o works with the AM to ensure expectations of stakeholders are met/
ensures project documentation is maintained to include all stakeholder key
information
Strategy & Growth
o supports the AM in the delivery of the project strategy/ monitors activity
data (and any wider KPIs) to ensure growth is reviewed.
Objection handling & problem solving
o ensures appropriate conversations happen with client and key
stakeholders to identify their objectives and challenges and develops robust
recommendations to achieve or overcome these.
Reporting & Analysis
o supports the AM in the creation of any bespoke reporting requirements/
supports the AM in the delivery and interpretation of monthly reports to
clients/ works with the Tech team to ensure any required Mode reports are
set-up correctly for ongoing reporting needs to help reduce man hours
needed
Client Satisfaction
o supports to AM to ensure surveys go out to all key users on a regular basis/
works with the Marketing team to ensure surveys are appropriate for user
based on service provided/ collates and interprets results/ works with AM to
develop action plan/ supports the creation of any case studies etc/ ensures
successes are shared with client and key users via comms
Problem solving & risk mitigation
o supports the AM in their problem-solving activities/ monitors key aspects
of the project - as briefed by AM - and share any trends or concerns as early
as possible with AM to ensure appropriate steps are taken to mitigate risk
What skills we are looking for:
- Planning and organisation: managing tasks simultaneously, accurately,
- Excellent attention to detail
- Good working knowledge of Excel
- Excellent communication and relationship building skills
Our client believes that behaviours are just as important as the activities you
carry out. The ones we look for in every colleague are:
Proactivity:
o focuses on 'how' to be proactive rather than reactive; planning, adding
value, problem solving/ manages up.
o Results driven, self-motivated, flexible, and resilient
Ownership & accountability
o takes accountability for their work.
o Seeks out advice from best placed people to help shape solutions and
next steps.
o Works with peers to gain insights and avoids unnecessary escalation where
possible
o takes a sense of pride in work to ensure accuracy and consideration
Positivity
o approaches projects, challenges, and people with a positive, can-do
attitude.
In return our client offers an enhanced benefit package and a salary of £25k-
£29k DOE.
This role is offered on a hybrid basis with a minimum of 1 day per week in
the Oxford Office.
To apply, get in touch at [email protected]
