Junior Account Manager Horsham, England
Job description
Location: Horsham (UK)
Salary: £25,000 - £30,000 + commission
Contract: Permanent
Hours of work: Monday to Friday 9:00 - 17:00 (37.5 hours)
Overview:
Metricell is on a mission to deliver connectivity. We work with our customers in the telecommunications industry to design, deliver and manage wireless communication networks – with a shared ambition of achieving flawless network experience.
Our entrepreneurial team shares a passion for technology, and we provide a great environment for you to grow and develop your career. Together, we achieve breakthrough results for our clients. You will be expected to play your part, right from the start.
Metricell is growing and we’re looking for an up-and-coming Junior Account Manager to join the Commercial Division. As a Junior Account Manager, you will be responsible for building and maintaining strong relationships with our UK and international B2B client base, ensuring their satisfaction with our products and services, and growing our business through upselling and cross-selling opportunities.
Do you want to make a big impact in a small amount of time? Are you a talented team player with bags of self-motivation? If so, we want to hear from you!
Day to Day Responsibilities:
- Serve as the primary point of contact for our clients and maintain regular communication to ensure their needs are being met
- Manage contract negotiations and renewals with clients
- Create and implement account plans to achieve revenue targets and growth objectives
- Identify potential up/cross-selling opportunities and work with the client to define requirements and scope the deliverable
- Develop a deep understanding of our products and services to effectively sell and upsell to clients
- Conduct product demonstrations, training sessions and end-user workshops to help promote and evangelize our software
- Collaborate with internal teams, such as Project Management, Product Management and Customer Support, to ensure client satisfaction and retention
- Manage Sales Agents and Value-Added Resellers where applicable
- Respond to RFP/RFQ/Tenders from existing clients and occasionally for new business
- Where required, attend industry events and conferences to network and stay up-to-date on market trends and competition
- Ensuring Sales Agency partners are sufficiently trained and successfully representing our technology
We require you to have:
- Bachelor's degree in business, marketing, or related field (or relevant demonstrated experience)
- Experience as an Account Manager, preferably in the telecommunications industry or an IT related field
- Self-starter with the ability to communicate and interact with people at all levels both externally and internally
- Ability to multitask and manage multiple client accounts simultaneously
- Knowledge of Microsoft Office Suite and some form of CRM software
- Demonstrated ability to meet or exceed sales targets / expectations
- Keen interest in all thing’s technology and willing to get hands on
- Very strong communication and interpersonal skills
- Excellent organizational and time management skills
- Good problem-solving skills and strong attention to detail
- Excellent written and spoken English skills
- 3 years UK residency and work history to undergo security clearance
Desirable but not essential to the role:
- Ability to speak a foreign language
- A knowledge of telecoms, mobile networks, selling into Government
Benefits:
- Additional day off for your Birthday
- 2 days volunteering leave per year
- 25 days annual leave (plus public holidays)
- Full office closure between Christmas and New Year
- Childcare vouchers
- Pension scheme
- Gym, showers and games room
- Monthly social events
- Charity and fundraising events
- Generous annual training budget
- Apprenticeships including Degree Apprenticeships supported
- Hybrid working an option after 3 months
Following your successful probationary period:
- Vitality private health care (icluding hearing, sight and dental)
- Bike2Work scheme
- Performance bonus scheme
- EMI share scheme
- LinkedIn Learning platform
About Metricell
We are a young and entrepreneurial software company based in Horsham, only 10 minutes’ walk from the train station. If you prefer to drive, we have onsite car parking at the premises too.
We’ve been on the forefront of network connectivity for over ten years and our solutions are helping governments, network operators and everyday businesses around the world to become Better Connected. We are immensely proud to have been awarded the 2020 Queen's Award for Enterprise. This award is recognition of how our crowdsourcing technology is helping customers around the world to measure and monitor network performance: from Wi-Fi hotspots to mobile coverage. Our products use the latest technologies and span a range of areas, predominantly within the Telecommunications space including; test and measurement, crowdsourcing, digital customer care / self-service, geospatial intelligence and network visualisation.
Our innovative, market-leading software is in use by tens of thousands of personnel working for some of the world’s largest mobile network operators for the benefit of millions of their subscribers. But the product is only as good as our people! Metricell is headquartered in the UK but we operate internationally. Our headcount has increased tenfold in the last 10 years.
As well as being a local business, we make great effort to make sure our office space is the best it can be, with a fully equipped gym, and large social space with a pool table and table football. We hold various social events throughout the year, these include; escape rooms, competitions, summer parties, variety of sports and our notorious game shows and quizzes! We organise numerous charity events throughout the year including, London to Brighton bike ride, Tough Mudder, Lockdown Head Shave, Silent Auction and our popular Christmas Raffle, in order to raise money for fantastic causes in our local area. Some of charities we have supported include; Horsham Matters, Chestnut Tree House, Stonewall, Horsham district food bank and the NSPCC.
If this job description doesn’t sound like a good fit but you’d still like to work for us, then feel free to send in your CV and we’ll be in touch.
You can find out more about us here www.metricell.com/about
Are you the experienced, and talented ‘Junior Account Manager’ that we are looking for? If so, please click the “apply” button today to submit your CV for consideration.
Job Types: Full-time, Permanent, Graduate
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Application question(s):
- Do you currently have the right to work in the UK?
- Can you reliably commute to the Horsham office? RH13 5PX
Work Location: Hybrid remote in Horsham, RH13 5PX
Application deadline: 30/04/2023
