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ITV Apprentice-Talent Payments Assistant

Department- Talent Payments

Office location- ITV MediaCityUK, Manchester

Working pattern - Hybrid

Duration: 21 months (This is a full time role from Monday to Friday - 37.5 hours per week)

Contract - Fixed Term Contract

Qualification: Level 3 Customer Service Specialist

Hiring range: Manchester salary is £21,325

Your work matters to millions.

Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.

Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The team

Talent Payments pay Primary and Secondary payments for 'in front' of camera Talent from Mrs Miggins who sits on the sofa of This Morning to the legend Will I Am who sits in the swivel chair on The Voice....Pay the 360 degree exploitation of all our titles.

We speak to, email and any other communications in between with agents and talent over a lifetime of ITV programming.

In Front of camera Talent are Writers, Artists, Musicians, Rights holders, Licence to use material, Facility fees. Behind the camera is taken care of by Payroll.

We have a bespoke 'in house' payments system which was specifically designed and built by the people who use it, and is used by the whole of ITV.

We deal with the Talent Unions and abide by their rules and regulations. We comply with HMRC regulations and so much more in between

Come and join a knowledgeable time served team and learn all about the behind the scenes action for the Talent you see on screen.

The role

• Interaction with multiple areas
• Interaction with multiple strands of seniority
• Ways of communication
• How to prepare communications
• How to interpret a contract
• How to understand Union agreements
• Introduction to VAT and self billing agreements
• Good practice on safeguarding personal details of the Talent
• How to prepare and distribute reports
• How to be courteous in adverse situation
• Understanding of GDPR

Skills you’ll need (minimum criteria)

• Able to use initiative to establish the cause of problems and resolve issues effectively.

• Able to self develop

• Good level of numerical analytical ability.

• Good communication skills and professional telephone manner; able to engage and build relationships with people of differing levels of seniority.

• Ability to collaboratively work in a team to deliver objectives

• Highly customer focused; excellent customer service skills; able to instil a sense of customer focus in others.

• Proactively focused on process improvement; motivated to improve performance.

• Effective organisation and planning skills.

• High standard of integrity; able to treat personal information and data confidentiality.

• IT literate with experience using Word, Excel and Google Suite.

Other things we’re looking for (key criteria) -

• A clear understanding & passion for the apprenticeship role you are applying for as well as ITV
• Have a willingness to learn new skills with the appropriate training
• Demonstrate a ‘can do’ attitude
• Good understanding of how to use technology in an office environment for example use of the Google suite, zoom
• You will be friendly and approachable, respectful to all of your ITV colleagues
• You’ll have the ability to maintain a positive attitude, even when under pressure and working to deadlines

Eligibility/Entry Criteria

As this is a Level 3 Apprenticeship, we require you to have/be predicted to achieve the below qualifications

GCSE (or equivalent): Maths - Grade C/4 or above English Language or Literature - Grade C/4 or above, Plus 2 other subjects - Grade C/4 or above

There is no upper age limit to an Apprenticeship, we would encourage applications from anyone leaving school, all the way to looking for a career change. Please see below to check you meet the eligibility criteria:

• You have lived within the UK/EEA for a minimum of 3 years consecutively
• You meet the entry criteria for the apprenticeship as listed above
• You have not completed a degree/same level qualification in a similar subject to the role you are applying for
• You cannot have achieved the qualification already and you must not already be in full time education at the point of enrolment

Your application will be assessed clearly as outlined on the application form.

ITV is for everyone.

ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).

We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at [email protected]

• There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.

Because those who make an impact deserve to be rewarded for it.

ITV offers some great rewards and benefits for Apprentices including

• Flexible working with a range of options to suit everyone
• Generous holiday allowance, 28 days including bank holidays.
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life
• In the Bag - Save money whenever you shop online and in store at over 850 retailers

What’s next?

Applications can be made for this scheme online. However, if you require this information in an alternative format, please contact [email protected]. NB This address should only be used for this purpose and no general queries or personal information should be sent to this inbox.

If you are shortlisted to the second stage, you will be invited to attend an ITV Experience workshop. This will be held across June and July 2023 (subject to change) & will be a face to face Experience day.

*In order to manage the volume of interest, we can only accept your first application. If you apply for multiple roles, we can only accept your first one. Due to the volume of applications we expect to receive, we will be unable to provide feedback at initial application stage*

Closing date: Sunday 21st May 2023