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Salary Scale E Point 9 – 15 - £24,243 - £26,984 p.a. (depending on experience)

36 hours per week / 52 weeks per year (working hours: 8:00 am to 4:00 pm, or 8:15 am to 4:15 pm)

Start Date: As soon as possible

Coombe Academy Trust is a successful and collaborative multi academy trust consisting of two secondary schools, three primary schools and a central team in the Royal borough of Kingston upon Thames.

The Trust is seeking to appoint a motivated individual to complement our friendly, professional IT Service Team, and have the commitment to be part of an innovative and forward-thinking academy trust.

The role will be providing front line support to staff, students and other users of the Trust IT systems. Working as part of a team to ensure support requests are logged and dealt with in a timely manner and under the direction of the IT Managers to maintain, repair, install and update school devices and systems.

Main duties will include:

• Supporting pupils, staff and other users of the Trust systems.
• Ensuring all IT requests and jobs are logged on the helpdesk.
• Recording support requests and communicating outcomes to stakeholders, escalating more complex tasks to IT Managers for resolution, where necessary.
• Assisting with repairing and running a large fleet of 1:1 Chromebook Scheme at the two secondary schools.
• Google Workspace & Active Directory administration in line with Trust Policies.
• Supporting the Coombe IT Services Team with the uptime of all IT systems in line with the Trust SLA.
• Ability to work across the two secondary and three primary schools in the Trust.
• Working to targets set by the IT Service Manager.

This is a unique opportunity to join The Coombe Academy Trust and benefit from continued professional development in a supportive working environment.

Our ideal candidate will have excellent communication skills, relevant IT support experience and the ability to manage team workloads effectively.

You will be able to demonstrate excellent customer service skills, high levels of detail and accuracy, and an ability to work well under pressure and to deadlines.

In return we can offer:

• An exciting and inspiring place to work with an interesting and varied workload.
• A friendly and supportive environment within a team of dedicated and knowledgeable staff.
• Generous annual leave allocation.
• Membership to the Local Government Pension Scheme.
• Employee benefits including access to an Employee Wellbeing Programme, cycle to work scheme.

What the team say:

“Over the past few years, technology has been increasingly embraced by staff and students with continuous development facilitating teaching, learning and administration efficiency. With recent big projects seeing all schools moving to more online platforms, mobile devices and cloud systems like Google Education and Arbor, it is an exciting time to join the IT Services Team which is valued and well established across the Trust. Being part of the team means being surrounded by friendly and supportive colleagues with consistent access to training and opportunities for professional development.”

“It is a real privilege to work as a part of a dedicated and highly professional Coombe IT Services Team. It is an amazing time to join such a dynamic and thriving team, where there are ample opportunities to develop your career with training, for professional development.”

To apply please download an application form and return to: [email protected].

Closing date for applications: 12th June 2023

Candidates may be interviewed before the closing date so early applications are welcomed.

NO AGENCIES

NO CVs

The successful applicant will be required to undertake an Enhanced DBS Disclosure

‘The Coombe Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.’

“All offers of employment are subject to a number of pre-employment checks including an online presence check, appropriate Enhanced DBS checks, Children’s Barred List Checks and Prohibition, directions, sanctions and restrictions checks. This includes a Section 128 check for any senior leadership positions across the Coombe Academy Trust.”