IT Technician

100% onsite!

A minimum requirement for this position is the ability to work legally in the United States No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process. In addition, NO C2C or 3rd parties please.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties and responsibilities include, but are not limited to:

• Answer incoming calls and log all customer questions and issues accurately and efficiently into the help desk ticketing system.
• Troubleshoot hardware and software-related issues, including networking issues (TCP\IP), Microsoft Office suite and custom applications.
• Assist end-users with equipment setup, including desktops, projectors, video conferencing systems, etc.
• Building PCs for internal company use, including image creation/maintenance.
• Assist with technical training and user education as needed.
• Assist with special project work as needed.
• Keep abreast of current technology trends and practices.
• PC and Printer repair.
• May require late night and weekend coverage.

QUALIFICATIONS:

To perform this job successfully, an individual must perform each essential duty satisfactorily.

• Two to four years experience in Microsoft Windows OS and the ability to fix hardware items such as printers, desktops and laptops.
• Must have experience with Microsoft Office Software Suite.
• Must have experience and/or training in LAN, WAN and wireless network support.
• Demonstrate troubleshooting capabilities.
• Be willing and able to interface with users on a “layman” level.
• Phone / PBX and/or experience are a plus.
• Strong communication and interpersonal skills.
• Demonstrate honesty, integrity and respect for others, a willingness to be flexible and open to change.

EDUCATION and/or EXPERIENCE:

High school graduate; some college and/or technical school desirable.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to reach with hands and arms, stand; walk; talk or hear; and use hands to finger, handle, feel or operate objects, tools, or controls. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl.
• The employee must occasionally lift and/or move more than 50 pounds.