Join our team as an IT Technician and be the driving force behind seamless computer operations. As the go-to problem solver, you'll prioritize, resolve, and document end user help requests. From provisioning cutting-edge technology to assisting in network and server management, you'll play a pivotal role in our IT success. As the go-to problem solver, you'll handle a wide range of responsibilities, including receiving, prioritizing, and expertly resolving end user help requests. Your exceptional documentation skills will come in handy as you keep track of every issue and its resolution, ensuring nothing slips through the cracks.

Logel Homes was created in 2000 to bring signature quality and value to townhome and condominium buyers. Logel Homes is proudly one of Canada’s Best Managed Company’s (Gold Standard), the 7-time winner of Customer Insight’s Best Customer Experience the 2020, 2021 & 2022 Multi-Family Builder of The Year. With an exciting, vibrant, and stimulating workplace within the homebuilding industry, the young, driven team, is the embodiment of “Excellence Comes Standard”.

What you’ll be doing

• Ensuring the integrity of data storage and backup systems
• Monitoring security tools and identifying potential security risks.
• Managing the configuration of operating systems
• Anticipating potential problems and resolving them before they impact users whenever possible.
• Creating detailed reports about company networks, software, and hardware.
• Tracking user behavior to improve future versions of company software.
• Provide employee support & technical issue resolution. Diagnose and troubleshoot hardware and software issues.
• Building rapport and elicit problem details from employees.
• Document help-desk problem solving process, including successful and unsuccessful decisions, and actions taken, through to final resolution.
• Procure and provision end user hardware.
• Accessing software updates, drivers, knowledge bases, and frequently asked questions on the internet to aid in problem resolution.
• Identifying and learning appropriate software and hardware used and supported by the organization.
• Performing hands-on fixes at mobile, desktop, and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Maintaining Microsoft 365, Microsoft Active Directory, Azure active directory, Azure virtual machines.
• Maintaining software renewals and security certificates.
• Evaluating and documenting resolutions and analyze trends for ways to prevent future problems.
• Other duties as assigned by the IT Manager

What you bring to the team:

• Proficient conflict resolution and customer service skills
• Ability to negotiate with clients, contractors, and vendors.
• Understanding of when situations should be escalated to appropriate members of management.
• Strong verbal, written and interpersonal communication skills.
• Ability to adjust communication style to various personality types.
• Ability to work in a team or independently.
• Ability to consistently meet changing deadlines in a fast-paced environment.
• Ability to troubleshoot and problem solve through issues.
• Ability to work effectively in a multi-disciplinary team environment.
• Strong ability to develop interpersonal relationships with internal staff and external vendors.
• Ability to participate and present hypotheses and important ideas to various stakeholders.

Must have experience with the following:

• Microsoft Active Directory Domain Services (Windows Server, Microsoft Azure)
• Microsoft Office suite, Microsoft SharePoint, Microsoft OneDrive
• Windows 10/11
• Microsoft 365
• Systems hardware

Experience with the following would be considered an asset:

• Authentication and access management solution
• Remote Desktop Services
• ERP software (Sage 300 CRE, TimberScan, Sales Simplicity)
• Scripting/programming (SQL, Python, .NET, PowerShell, Power BI)
• VPN (Fortinet)
• Mobile solutions (iOS, Android)
• Windows Server
• Network skills relating to TCP/IP, LAN/WAN, and Active Directory

Qualifications and Education

• Post secondary education such as a technical diploma in information systems or similar education would be preferred.
• 1-3 years of related experience.

This position requires a valid Driver’s license as this role requires various developments/construction sites approximately 10% of the time.

Our values and policies promote teamwork, innovation, long-term employment, and work-life balance. As a family oriented, community minded company Logel Homes offers comprehensive health and insurance benefits including: flex days and flexible work schedules; Personal and Health spending Accounts; RRSP matching; team building and reward activities; career growth and advancement.