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Job Description

My clients is a fast-moving software and services company based in Derby. They are seeking a customer focused and enthusiastic Service Technician to join their friendly team on a full-time, permanent basis.

What makes this role great?

The opportunity to work within an organisation that highly values and rewards excellent technical and
customer service skills. The successful candidate will have the opportunity for progression within the
company.

• 25 days holiday plus all bank holidays
• Have your birthday off on us! (Extra day holiday)
• A comfy Premier inn bed and evening meal when onsite
• Pension with employer contributions
• Generous sick pay and income protection scheme
• Death in service life Insurance policy
• Enhanced Parental Pay Scheme (Maternity / Paternity)
• Cycle to Work scheme
• Vitality Health Insurance (after successfully passing probation)
• Additional and antisocial hours schemes
• OOH Support Phone Bonus scheme
• Use of company vehicle

The Role
As a member of our Service Delivery Team, you will be the face of the company.

This is an exciting hybrid role for those that like variety to their working week. It will be split between
visiting customer sites across the UK and Northern Ireland and time in their Derby office providing
telephone support. Most of the role will be field based with some nights away in hotels, so a sense of
adventure, flexibility in the way you work and ownership of your travel and organisation is a must!

Below are typical examples of how your days could look.

• Onsite installation of PC, EPOS, CCTV and Broadband into retail locations;
• Installation of Data cabling, Wireless access points and simple CCTV systems;
• Service Calls for customers
• Training users on how to use their new EPOS system;
• In-house production of EPOS, Routers and related technology, including hardware repairs.

The Ideal Candidate
We are passionate about the services we offer and are looking to attract team members who have a hunger to
learn and further their professional development.

To be successful in this role, you must be able to demonstrate:

• Experience working as an IT support technician or similar role OR experience repairing and

installing IT equipment.

• PC/EPOS skills are essential with the aspiration to learn more.
• Be able to demonstrate a practical and logical approach to problem-solving both over the

phone using your minds-eye and using your hands whilst attending a customer site.

• Excellent Customer Service skills.
• The candidate must like driving and have a willingness for regular travel across the UK.
• Full UK driving license with no more than 6 points.

In this role you will have access to a pool of business use vans kept at our Derby office, so ideally you
will want to be within a commutable distance from Deby city centre.

Normal working hours are 9 am – 5:30 pm, Monday to Friday (37.5 hours per week).