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Job description

Location: KING EDWARD VI CAMP HILL SCHOOLS

Position: IT Technician

Accountable to:Systems & Network Manager

Direct reports:N/A

Hours of work: Full Time, 36.5 hours per week

Length:Permanent

Salary:23,194 (Point 9) - 24,054 (Point 11)

GENERAL INFORMATION ABOUT THE SCHOOL

King Edward VI Camp Hill Schools are selective state schools, and part of the King Edward VI Academy Trust Birmingham. The schools are happy, flourishing and friendly communities as well as outstandingly successful, selective grammar schools. These schools, together with two independent schools, form the King Edward’s Foundation. The schools moved from the inner city to their present location on the former Cartland Estate in 1956. Kings Heath is a pleasant suburb in South Birmingham with easy access to the M42, M40, M5 and M6 motorways, to Stratford and to the Warwickshire/Worcestershire countryside.

Background

The IT tech team support both Camp Hill Boys & Camp Hill Girls schools, across one network infrastructure. Support consists of all technologies that utilise this infrastructure, including Microsoft File & Print Services, VOIP & Biometrics.

Monitoring and Evaluation

You are immediately responsible to the Systems & Network Manager
Annual Review Cycle
The job specification is reviewed annually as part of the school’s Appraisal process. The post holder is expected to comply with any reasonable request from members of Senior Management to undertake work of a similar level not specified in this job description.

FURTHER INFORMATION

If you are interested, further details and an application form are available from Miss Lorna May , PA to the Head Teacher at Camp Hill Boys’ School on 0121 444 3188, email: [email protected] Alternatively you can visit the school website https://www.camphillboys.bham.sch.uk/page/?title=Vacancies&pid=46

Please do not hesitate to telephone if you require any further information.

We look forward to receiving your application.

Purpose of the role

The King Edward VI Academy Trust Birmingham (“the Academy Trust”) was established in 2017 and is made up of the ten academies - six selective academies and four non-selective academies. Our overarching mission is “to make Birmingham the best place to be educated in the UK”.

To assist in the day-to-day running and support of the Camp Hill Schools’ network and interactive learning equipment, by monitoring and utilising the online helpdesk to ensure issues are addressed, documented and resolved in a timely and professional manner.

Principle responsibilities and duties

ORGANISATION

• Liaise with staff, students, and suppliers in order to support the schools’ aims and objectives
• Promote the effective use of IT equipment to staff, students and colleagues
• Assist staff in their understanding and use of IT
• Provide user guidance where appropriate

General responsibilities and duties

THE PURPOSE OF THE POSITION

• To assist in the maintenance and configuration of the school’s ICT network infrastructure, software, systems and associated services.
• Support the installation and configuration of all types of ICT equipment for the school, diagnosing and dealing with all common problems associated with ICT systems, services and multimedia computing devices.
• To assist and provide technical support for all school network users as it relates to the use of ICT within the school.
• To effect remedial repairs and upgrades to a variety of ICT equipment as and when required.
• To assist with and carry out manual handling tasks in order to support the maintenance and upkeep of the ICT infrastructure, associated network devices and peripherals.
• To work closely with the school’s Network Manager & Senior IT Technician to successfully achieve the ICT department’s goals.

TYPICAL TASKS

• To assist in the support, maintenance, development and administration of the school’s Network Infrastructure, Systems and Online Services
• Respond to helpdesk queries, ensuring they are managed in line with expectations and escalated as appropriate to the Senior IT Technician & Systems & Network Manager
• Check new computer equipment on arrival and setup as required
• Deployment of Operating Systems and Applications
• Troubleshoot, update and maintain Computers, Laptops, Devices and Computer peripherals such as AV equipment and printers
• Install, support and troubleshoot all software, patches and drivers
• Remote server and desktop support
• Create, maintain and support the distribution of user accounts and security permissions
• System monitoring and performance checks on Servers and all provisioned Services
• Perform routine tasks on Servers, Online Services and Network hardware specific to the role on a daily/weekly basis
• Assist, where appropriate with IT projects
• Ensure that network system and services passwords are protected and used appropriately for the purposes of carrying out your job role as ICT Technician
• Manage IT assets and consumables inventory and corresponding documentation
• Source and procure IT Hardware and Software through building relationships with suppliers
• Raising of orders, management of orders, invoice spreadsheets and other documentation as specified by the Senior IT Technician & Systems & Network Manager

OTHER

• Carry out such other duties as might reasonably fall within the scope of this role as requested by the Senior IT Technician, Systems & Network Manager or Senior Management
• Work interchangeably with other members of the department to share news, resolutions and provide quality of service
• Keep up-to-date with developments in IT and undertake appropriate professional development
• Ensure adherence to the schools’ policies including Health and Safety, Acceptable Use, E-Safety Data Protection etc.
• To attend First Aid Training and administer First Aid if required
• To develop a clear understanding of the Academy Trust’s vision, mission and strategic aims and to actively support these.
• To remain up to date with the Academy Trust’s policies, procedures and code of conduct and always uphold these.
• To identify and undertake relevant training to enable continuing professional development, where resources allow.
• To prepare for and proactively engage in the performance review cycle with your line manager.
• To attend appropriate internal and external meetings, as directed by your line manager.
• To undertake other duties, agreed as being in keeping with the general nature of the job and its grade.

GENERAL RESPONSIBILITIES

• All individual members of staff have a responsibility for promoting and safeguarding the

welfare of the children and young people they are responsible for or come into contact

with on the school sites.

• All staff must know about their roles and responsibilities under the terms of the school’s

Safeguarding Policy.

• All staff should be aware of the cultural differences between student sdealing with

incidents of racism, homophobic bullying, gender stereotyping and all inappropriate

language in accordance with agreed school procedures.

• To be aware of and support difference to help ensure everyone has equal access to the

services of the school and feels valued, respecting their social, cultural, linguistic, religious

and ethnic background.

• Staff must carry out their roles and responsibilities with due regard to their own, and

others, health & safety.

• All staff must know what to do in the event of the fire alarm sounding.
• All staff have a responsibility to report potential or actual, health and safety issues, to the

school’s health and safety officer.

• All staff are expected to participate in the school’s performance review system.
• All staff are expected to carry out performance review interviews for the staff that they

line-manage.

• All staff are expected to undertake appropriate professional development in relation to

their role and responsibilities.

• All staff are required to attend the meetings published in the school calendar appropriate

to their role and attend other meetings as required.

• All staff are required to follow all agreed school policies and procedures.
• Staff should at all times set an example of personal integrity and professionalism.
• All staff are required to perform any other duties, commensurate with the nature and level

of responsibility of the post, under the direction of senior staff, to ensure the smooth

running of the school.

• To work as part of a team, appreciating and supporting the role of other people within the

team.

• To be subject to a probationary period of 3-6 months.

BENEFITS

• School provided laptop
• Access to CBT Nuggets
• On the Job training
• Potential to work on all aspects of the IT Systems and infrastructure, broadening knowledge and skillset.

The Trust offers a competitive benefits package, including:

• Pay and terms and conditions in line with nationally agreed terms and conditions.
• 25 days’ holiday per year (rising according to length of service), plus 8 bank holidays and 4 concessionary days where the School is closed.
• Membership of a regulated Pension Scheme.
• Access to training courses and funding towards role-related professional qualifications for eligible employees.
• A programme of Continuing Professional Development, including apprenticeships.
• Free parking on the School site.
• Free access to the school gym (where applicable).
• Free access to an Employee Assistance Programme offering free, 24-hour confidential assistance.
• Long service award after 25 years’ continuous service.
• A cycle to work scheme paid through salary sacrifice for eligible employees.
• Access to Birmingham Hospital Saturday Fund (BHSF) for cashback on health-related purchases.
• Annual flu vaccinations.
• Death in service benefit provided through pension provider.
• UAC discounted summer camps – 50% off fees.

These non-contractual benefits may be subject to change at any time.

HOURS OF EMPLOYMENT

This is a fulltime, position of (36.5 hours per week) AYR

Hours of work – Monday – Wednesday 8:15am – 16:45pm (includes 1 hour lunch)

Thursday – Friday 8:15am – 16:15pm (Includes 1 hour lunch)

Holiday entitlement = 25 days to be taken non-term time

+ 2 Days after 5 years Employment = 27 days

+ 3 Days after 10 years Employment = 30 days

Concessionary Days and Bank Holidays = 12 days per year

6 month probation period – review after 3 months

The successful candidate will be required to fulfil an enhanced DBS check.

This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.

Within the next 12-18 months, Camp Hill Schools will be migrating from Google Enterprise for Education to Microsoft Teams for Education, Intune and Azure Hosting.

Person Specification

Essential

Desirable

Personal Attributes

Self-motivated and proactive

Ability to identify longer-term improvement to the systems in use.

Adaptable, willing and flexible

Calm, organised and methodical

Enthusiastic, ambitious and hard working

Willingness to learn

Positive ‘can do’ attitude

Ability to multi-task, work under pressure and meet deadlines

Conscientious and dependable

Qualifications

English and Maths GCSEs

CCNA / Network +

College/equivalent IT qualification

MSP / MCSA / A+

HND / IT Degree

Knowledge and Skills

• Experience of using Microsoft Windows 10 and Office in a Domain environment.
• Installing and configuring of Windows operating systems
• Experience of finding, diagnosing and resolving faults with hardware and software
• Experience in an IT support role
• Experience of using Microsoft Windows Server 2019
• Google Apps Administration
• Audio/Visual knowledge
• Palo Alto Firewall
• SIMs.NET
• SMART Board
• Managed Wi-Fi
• Biometric systems
• CCTV
• MDM
• Scripting/PowerShell
• Command Line
• Good understanding of network infrastructure including Subnets/VLAN’s
• Understand and support the use of DNS, DHCP, AD, WDS, MDT, Hyper-V, Failover Clustering, GPO, Antivirus
• Worked in an Education environment

Job Types: Full-time, Permanent

Salary: £23,194.00-£24,054.00 per year

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• On-site gym
• On-site parking
• Sick pay

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 08/05/2023
Reference ID: CH-IT-8.5.23