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Job description

First Line IT Support Technician

Reporting into the Group Head of IT, we're looking for a highly motivated First Line IT Support Technician to be the first point of contact for employees across the business and to provide support on a range of IT equipment, software and hardware.

The role is also supported by a third party managed service.

Hours:

37.5 hours per week, Monday to Friday.

Pay:

Full time salary is between £22,000 - £25,000 per year depending on experience.

Duties:

• Provide 1st line support to all users across the organisation, logging all Incidents and Service Requests accurately and resolving in a timely fashion.
• Supporting all company owned technology including desktops, laptops, printers, software and mobile devices
• Setting up new starters and issuing IT equipment
• Triage Incident and Support requests and escalate to the appropriate 3rd party support function and oversee the resolution keeping internal staff updated
• Providing advice and guidance to staff on the use of IT systems and software, translating technical information into easily understood language
• Installing, testing and configuring appropriate software and functions according to specifications
• Maintaining general tidiness of the workplace in the interests of health and safety
• Promote IT best practice and security awareness
• Maintain asset registers for all IT Assets incl. telecoms enabling the tracking of all IT assets
• Managing returns of IT equipment and IT asset disposals
• Provide IT support on small projects and office/desk moves
• Provide IT support for any internal or external events including setting up and testing equipment

Essential requirements:

• Aptitude for IT
• Excellent communication, organisation and prioritisation skills
• Good working knowledge of Word, Excel and Microsoft Office
• Experience of using web-based systems

Location:

Portsmouth

Please note, the role is subject to vetting and candidates must be able to obtain basic Security Clearance and have the right to work in the UK. Hythe is unable to sponsor individuals who do not already have the right to work in the UK.

Job Types: Full-time, Permanent

Salary: £22,000.00-£25,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Portsmouth: reliably commute or plan to relocate before starting work (required)

Experience:

• IT support: 1 year (preferred)

Work Location: In person