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Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Bermondsey.

Harris Academy Bermondsey is a girls' school with drive and ambition in the heart of London. Our students achieve the very highest standards in their education. Ofsted rated us as Outstanding in every one of their categories in November 2019.

We are passionate about making a difference to the lives of our young women, ensuring that they have every opportunity to succeed by identifying and nurturing each one's individual talents.

Our well-qualified teachers and highly effective support staff are committed to providing an education that ensures every girl achieves excellence and becomes a leader, within a safe and happy learning environment.

HAB is a diverse and inclusive comprehensive school for girls in central London. Many HAB girls are from disadvantaged backgrounds, but all study the EBacc and are prepared for university so as to compete with their more advantaged peers. HAB teachers and support staff are uncompromising and caring in achieving this.

Your main areas of responsibility will include:

• Incident, request and problem management, providing high-quality technical support, advice and guidance to the staff, students and trainee teachers at the academy
• Service Support, including imaging, deploying and maintaining PCs, laptops and tablets (Windows 10 and Apple OS), and installing and maintaining peripheral equipment
• Service management, delivering the IT support service in accordance with ITIL and HarrisNET principles in liaison with the SLT and Federation IT Service Managers

Other duties may include:

• Acting as a project team member on projects run by other members of the Federation ICT team
• Documenting and submitting relevant knowledge base articles
• Ensure that support is carried out according to the Standard Operating Procedure (SOP) documentation.
• Liaising with vendors, partners and service providers
• Keeping abreast of new developments in technology

You will find a full list of responsibilities in the job pack via the link.

We would like to hear from you if you have:

• Good verbal and written communication skills
• The ability to self-manage, organise, and prioritise tasks and work under pressure
• A demonstrable track record of balancing priorities and working to strict timescales
• Flexibility, adaptability and the capability to handle the various pressures and demands associated with this demanding and customer focussed role
• Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products
• Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving
• A minimum of two years’ experience of carrying out a similar, client facing role in primary or secondary education
• Recent experience of working in an on-site IT based customer service environment
• Proven experience of supporting Microsoft products
• Proven experience of managing Active Directory user accounts
• Recent experience of supporting Apple products
• Recent experience of supporting Windows 10 PCs, laptops and tablets

For a full person specification, please download the job pack.

If you have any questions about this opportunity, please contact us via e-mail, or call to arrange a conversation.

Before applying, please download the Job Pack for full details on the job responsibilities and person specification. You will need this when completing your application.

Please note: we may hold interviews as and when applications are received and we reserve the right to offer to a candidate prior to the closing date. We only accept applications submitted online via our careers website and which are completed before the closing deadline. With this in mind, we encourage you to apply as soon as possible and advise you check the job information as per the listing on our careers site.

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan including access to a virtual GP, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, and where applicable, a prohibition from teaching check will be completed.

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.