it technician Croydon, England
Job description
Job Summary
As a 2nd line engineer, you will provide high quality remote IT support and system management to customers. A broad range of technical skills, along with excellent verbal and written communications skills, are required to ensure customers and colleagues remain informed, customer expectations are managed and/or met and technical solutions are implemented and documented correctly.
Your primary role will be to work as part of our office-based support team, working from our service desk and providing remote support for all customers. You will also be required to visit customers sites, performing support and installations. Customer site visits may be for ad-hoc/project work or to cover colleagues in delivering regular scheduled visits for ½ day periods.
Roles and Responsibilities
- To provide quality, timely and knowledgeable IT support and consultancy to customers. Installing, managing, and supporting networks, hardware and software.
- To take ownership of assigned tickets, ensure they are monitored, re-assigned, or actioned to help meet SLAs.
- To help identify necessary maintenance for customers and support putting processes in place.
- To ensure all work is accurately recorded through the Service Desk following defined procedures.
- To ensure customers remain well informed with timely, relevant, and concise feedback.
- To prioritise your workload, managing business and customer expectations. • To maintain a working, up to date knowledge of systems such as, MS 365, Google Workspace, Mobile and Windows server/desktop operating systems.
- To maintain a good working understanding and use of support tools, such as, the PSA/Service Desk & RMM.
- Create and maintain customer documentation and internal procedure guides/Knowledge base articles.
- Must be able to withstand continuous pressure, especially at busy times. • Must have the ability to work unsupervised and to manage time and workload effectively, ensuring tasks are completed in a timely and efficient manner.
- To work closely with colleagues providing backup and support, where needed and when requested.
- Provide cover for duties currently undertaken by other members of the team. • To attended regular meetings with your team and reporting manager.
If this sounds like you or anyone you know - get in touch!!
Job Type: Full-time
Salary: £28,000.00-£32,000.00 per year
Benefits:
- Company car
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Croydon: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: IT SUPP GEN
