it technician

it technician Northwood, South East England, England

European Electronique
Full Time Northwood, South East England, England 28000 - 26000 GBP ANNUAL Today
Job description

European Electronique is a leading UK systems Integrator, specialising in the delivery of secure technology platforms including Hybrid IT, Cyber Security and Networking Infrastructure. Our innovative solutions are created in partnership with first class technology vendors and the vision of our customers provides the foundation on which we build. European Electronique specialises in designing and implementing solutions for public sector institutions including, Education, Healthcare and Local Government delivering key public services.

Job description

Summary:

Contribute to the provision of customer focused, cost effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department to ensure a high standard of service to students and staff.

Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team.

Key Responsibilities:

▪ To provide a professional first line technical advisory and diagnostic support service to European Electronique customers within a Service Desk environment during the service window.

▪ To provide a professional and effective first line remote network monitoring and management service to European Electronique customer environment.

▪ To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement.

▪ To provide an effective communications interface between the school customers and the various groups within European Electronique.

▪ Provide 1st line technical support and call logging services to the school.

▪ To report and manage any incident that requires the services of a third party organisation.

▪ To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s

▪ To action any asset change in compliance with the Change Control Procedure

▪ To complete additional ad hoc project work, as required

▪ To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.

▪ To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.

▪ To contribute to EE’s solution library of fixes to common issues.

▪ To keep the working area clean & tidy at all times.

Key Requirements:

▪ Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.

▪ Good working knowledge of Active Directory and Group Policy.

▪ Good understanding of TCP/IP, DNS, DHCP and VLANs.

▪ Experience of using a call management system and working to SLAs.

▪ At least two years’ experience within the education sector.

▪ To be prepared at notice to work occasional evenings and weekends.

Interpersonal and Communications Skills:

▪ Excellent verbal and written communication skills.

▪ Pro-active approach to work.

▪ Ability to communicate complex technical issues to non-technical staff and pupils.

▪ Ability to communicate across wide range of ages, experience and abilities.

▪ Excellent customer relations skills.

▪ Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency.

▪ Be able to work, unsupervised and on own initiative.

▪ Remain current with advances in software and hardware technologies

Job Type: Full-time

Salary: £26,000.00-£28,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking

Schedule:

  • Monday to Friday

Work Location: In person

it technician
European Electronique

www.euroele.com
Eynsham, United Kingdom
$25 to $50 million (USD)
Unknown
Company - Private
Information Technology Support Services
1988
Related Jobs

All Related Listed jobs

research scientist
Dance4Healing Remote 149848 - USD ANNUAL Today

Dance4Healing, a Singularity University/Stanford startup, is seeking a Video Technologist for our National Institute on Minority Health and Health...

Band 2 Facilities Health Centre Receptionist
Birmingham Community Healthcare NHS Foundation Trust Birmingham, England 20270 - 21318 GBP ANNUAL Today

The Receptionist is an integral part of the Health Centre and is often the first point of contact for patients and visitors on arrival.

Marketing Executive
Sytner Group Solihull, England 24443 - 33616 GBP ANNUAL Today

This is a fun, varied and fast paced role, and we are looking for a candidate who can add a creative flare to our marketing activities whilst ensuring all key

Customer Assistant
Morrisons New Milton, England 21000 - 21420 GBP ANNUAL Today

Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Its why our customers

HPT Probation Service Officer
Ministry of Justice Manchester, England 23637 - 29046 GBP ANNUAL Today

Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.