IT Technician Stoke-on-Trent, England
Job description
The Role
Do you thrive in a small community-based organisation providing great services?
Join a small, but perfectly formed, community-based organisation providing services and support to over 1,300 homes and tenants.
We have an exciting opportunity for a IT Technician to provide 1st and 2nd line support both remote and on-site, with a specific focus on supporting and maintaining MS Windows 10/11 and other desktop operating systems including O365. Responsible for setting up new users and equipment. Diagnosing and troubleshooting software and hardware issues and helping to transform the current hybrid setup into cloud-based solutions.
Role Responsibilities
1. Effectively lead the IT service desk function, setting up IT equipment, new users and providing effective solutions to service desk requests and ensuring continuity of operations.
2. Ensure the continuity of efficient and effective solutions including O365, security, backup, and firewall services, ensuring downtime is minimised where possible.
3. Work with partnerships and suppliers to ensure services are maintained within SLAs.
4. To manage key systems and data ensuring their recovery in the case of any major outages or failures whilst also managing the security and integrity of data of company-owned devices and equipment.
5. Ensuring proposed requests for change are safe and fit for purpose, including a comprehensive analysis of risk, business impact & continuity, backout plans, test plans, resource requirements and availability.
6. Support the implementation and ongoing management of cloud-based telephony and relevant databases.
7. Manage and continually improve our Microsoft Windows server environment, network infrastructure and Azure AD.
8. Monitor system performance and troubleshoot issues.
9. Follow IT & Change Management policies, processes, and standards, ensuring the organisation complies with the procedures.
10. Deliver staff development and learning on existing and new systems, upskilling staff.
11. Produce reports, schedules and technical documents using a range of software packages to assist with the management of the Company’s IT infrastructure. Job Role: IT Technician
12. Provide IT knowledge and liaise with key project stakeholders to ensure project plans are not put at risk.
13. Work closely with the Governance Officer and DPO to ensure compliance with GDPR across all systems and applications.
Benefits
In return we can offer you:
- The flexibility of hours and where and when you work
- 28 days holidays
- Employee Assistance Programme
- Pension
- Working hours 35 hours per week
About Us
At EPIC we’ve got a strong set of values and a culture where our people can develop, thrive, enjoy their work, and have fun. EPIC prides itself on being a small organisation, and this means you will get the opportunity to be involved in so much more than your own role, supporting, and developing your career along the way.
Being part of EPIC is not just about the skills and experience you bring, but about you as an individual and the matching of your values to EPICs.
We know that work-life balance is key to a positive employee experience and that’s why we actively promote a healthy balance, and offer flexibility on when and where you work, matching the needs of the business with the needs of the individual.
We are keen to hear from people that may not yet be where they want to be in their career but have the passion, aspiration, and desire to develop further. And for the right person, we can offer professional and personal development.
EPIC is in an exciting period of change, and our drive over the next few years is to strengthen and improve our core services and continue to be a good landlord, developing vibrant communities in the areas we work. And to do that, we need to recruit and keep the best people.
Your skills, knowledge, and experience are valuable to us. If you enjoy working in a collaborative and open environment with a newly established, and ambitious, senior leadership team, then the time to join EPIC is now. Join us on our journey, you won’t be disappointed.
Our Values
Fairness
We treat people equally and make decisions based on facts, not personal opinions.
Teamwork
We work with our customers to ensure we deliver good services. We believe that using our combined strengths makes us a better organisation.
Respect
We treat people with respect and act with courtesy.
Understanding
We are empathetic, approachable, and act professionally.
Excellence
We take pride in what we do, help others, are precise and accurate, and strive to improve services.
Integrity
We are honest, dependable and do what we say we will.
Closing Date
13th March 2023
Interview Date
24th March 2023
Please note that EPIC reserves the right to close this vacancy early if we receive sufficient applications for the role.
Job Types: Full-time, Permanent
Salary: Up to £30,000.00 per year
Benefits:
- Additional leave
- Company pension
- Free parking
- Life insurance
- On-site parking
- Work from home
Schedule:
- Day shift
Ability to commute/relocate:
- Stoke-on-Trent, ST2 0EF: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Stoke-on-Trent, ST2 0EF
Application deadline: 13/03/2023
