IT Technician United Kingdom
Job description
Direct Table is a leading food manufacturing company based in Bury St Edmunds, committed to producing high-quality products for our customers. We pride ourselves on our dedication to sustainability, innovation, and excellence. We are currently seeking a skilled IT Technician to join our small IT team, reporting directly to the IT Manager. This is an exciting opportunity to contribute to the growth and success of our organisation while developing your IT skills in a dynamic work environment.
In this newly created role, you will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems and infrastructure. You will work closely with the IT Manager and the rest of our wider IT team to maintain, troubleshoot and improve our computer systems, networks, and related equipment. Our ideal candidate will be proactive, detail-oriented, possess excellent problem-solving and communication skills.
Key Responsibilities of our IT Technician:
Provide technical support to end-users, addressing issues related to hardware, software and network systems, both remotely and in person
Install, configure and maintain computer systems, software and peripherals, ensuring optimal performance and security
Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls and other networking devices
Troubleshoot and resolve IT issues, documenting resolutions and escalating more complex issues to the IT Manager as needed
Conduct regular system backups, updates, and maintenance tasks, ensuring data integrity and system reliability
Monitor system performance and identify areas for improvement, making recommendations to the IT Manager
Assist with IT projects, including the planning, implementation and testing of new hardware, software or network solutions
Collaborate with other departments to understand their IT needs and identify ways to support their goals and objectives
Maintain an inventory of IT equipment, software and licences, ensuring compliance with company policies and industry regulations
Stay current on industry trends and emerging technologies, sharing knowledge with the IT team and suggesting potential improvements
Skills and experience:
Ideally, you’ll have experience in a similar IT support role, preferably in a manufacturing environment
Strong knowledge of computer hardware, software and networking concepts would be advantageous
Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and effectively
Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users
Ability to work both independently and collaboratively in a fast-paced, dynamic work environment
Familiarity with industry best practices and security standards
What we can offer you:
Salary up to £30,000
28 days’ holiday, including bank holidays
Access to Grocery Aid providing emotional, practical and financial support
Benefits and recognition hub - including amazing colleague discounts
up to £30,000
